IntouchCX, a global leader in contact centre and technology solutions, has partnered with the University of Galway to collaborate on research and innovation for mental health and well-being in the workplace by integrating the University’s Lua Health technology. Continue reading IntouchCX Begins Innovation Research Partnership With University Of Galway
Category Archives: Outsourcing
Arvato CRM Solutions expands into South Africa and secures Techsembly contract
Arvato CRM Solutions has expanded its footprint into South Africa and secured its first customer experience contract to be delivered from the country with international e-commerce platform company, Techsembly. Continue reading Arvato CRM Solutions expands into South Africa and secures Techsembly contract
CX Leader Sitel Group® Accelerates Global Transformation with Rebrand to Foundever™
Sitel Group®,one of the largest global providers of customer experience (CX) products and solutions, announces its official transition to Foundever™. Since acquiring Sykes in 2021, the group has solidified its place as one of the top three CX providers in the world. Continue reading CX Leader Sitel Group® Accelerates Global Transformation with Rebrand to Foundever™
Virgin Atlantic Selects Conduent to Support Customer Experience
Conduent, a global technology-led business process solutions company, announced that it has been chosen by Virgin Atlantic, the U.K. based airline that flies to 27 destinations across four continents, to provide customer experience management (CXM). Continue reading Virgin Atlantic Selects Conduent to Support Customer Experience
Startek Named on IAOP® Global Outsourcing 100 List
Startek ®, a global CX solutions provider, announced that it has been named on The Global Outsourcing 100® list by the International Association of Outsourcing Professionals® (IAOP®). Continue reading Startek Named on IAOP® Global Outsourcing 100 List
iQor’s Strategic Outsourcing Partnership With US Utility Saves Client $3M in Customer Support Year One
A U.S. utility saved $3 million in Year One of partnership with iQor through strategic outsourcing to Trinidad and integrated digital services. The utility selected iQor as their first and only business process outsourcing (BPO) partner over several BPOs recognized as Leaders in Gartner’s 2022 Magic Quadrant for Customer Service. Continue reading iQor’s Strategic Outsourcing Partnership With US Utility Saves Client $3M in Customer Support Year One