Ventrica, a trusted customer service partner of choice for some of the world’s best-known brands and fastest-growing start-ups, announced it has entered a partnership with Intersect-HP expanding its footprint and service delivery to include South Africa. Continue reading Ventrica partners with Intersect-HP in Cape Town, South Africa.
Category Archives: Outsourcing
Teleperformance Earns the Highest Score in The 2022 EMEA Customer Experience Management Service by Everest Group PEAK Matrix®
Teleperformance, the global leader in outsourced customer and citizen experience management and related digital services, announced it has been selected as a leading global service provider in Everest Group’s Customer Experience Management (CXM) 2022 PEAK Matrix® for Customer Experience Management Service Providers in EMEA. Continue reading Teleperformance Earns the Highest Score in The 2022 EMEA Customer Experience Management Service by Everest Group PEAK Matrix®
Colin McMahon joins Sigma Connected as Director of Financial Services
Business process outsourcing provider Sigma Connected has made a senior appointment as it continues its expansion into the global financial services sector. Continue reading Colin McMahon joins Sigma Connected as Director of Financial Services
Customer Experience Takes Center Stage at European Firms
Enterprises across Europe and the U.K. are quickly adopting new contact centre technologies and services in response to dramatic changes in CX demands over the last 24 months, according to a new research report published today by Information Services Group (ISG), a leading global technology research and advisory firm. Continue reading Customer Experience Takes Center Stage at European Firms
ISG Research™ Issues Proprietary Briefing Detailing How Sitel Group® Empowers the Metaverse Customer Experience
Sitel Group®, one of the largest global providers of customer experience (CX) products and solutions, announced that it has licensed a briefing note written by Information Services Group, Inc. Research™ (ISG Research™) in regards to how the CX leader is empowering the metaverse customer experience. Continue reading ISG Research™ Issues Proprietary Briefing Detailing How Sitel Group® Empowers the Metaverse Customer Experience
TTEC recognized as a Leader in Everest Group’s Customer Experience Management in the Americas PEAK Matrix® Assessment 2022
TTEC, one of the largest global customer experience (CX) technology and services innovators for end-to-end digital CX solutions, announced that Everest Group recognized it as a Leader in the Customer Experience Management (CXM) in the Americas PEAK Matrix® Assessment 2022. Continue reading TTEC recognized as a Leader in Everest Group’s Customer Experience Management in the Americas PEAK Matrix® Assessment 2022