Webhelp, a leading global Customer Experience BPO player, has announced the acquisition of Grupo Services, one of Brazil’s leading providers of CX, BPO and technology solutions supporting leading US and Brazilian brands. Grupo Services clients include hyper-growth brands in areas such as fintech, banking, retail and ecommerce, and telecommunications. Continue reading Webhelp expands LATAM capability with acquisition of leading Brazilian Digital Customer Experience Provider, Grupo Services →

FM Outsource, a Bury-based provider of innovative outsourced customer service solutions for some of the UK’s top brands, is celebrating 10 years in business, following a sustained period of growth. Continue reading FM Outsource celebrates 10 years and growth success →

Capita announces it has secured a five-year agreement to deliver front-line customer support services for ScottishPower customers across the UK. The customer management contract, worth up to £63m over five years, is due to start in June 2022 and includes broad customer experience support services for Prepayment, Homemover, SME and Direct Debit standard meter customers. Continue reading Capita wins customer support contract with ScottishPower →

Teesside-based Lemon Contact Centre has won a contract to support a hi-tech ‘guardian angel’ personal safety app that helps keep people safe. help me Angela supports, advises, and reassures people as they go about their daily lives whether at home, travelling, or at work. Continue reading Lemon Contact Centre wins contract to help keep people safe →

Concentrix Corporation, a leading global provider of CX solutions and technologies, announced that it has reached a definitive agreement to acquire ServiceSource International, Inc., a global market leader in B2B digital sales, for $1.50 per share in an all-cash transaction valued at approximately $131 million, inclusive of ServiceSource’s net cash. Continue reading Concentrix Announces Acquisition of ServiceSource →