Dave Pattman, Customer Experience Managing Director for Gobeyond Partners, part of the Webhelp Group, discusses the challenges and opportunities presented by a 4-day work week… Continue reading How outsourcing CX could unlock the four-day week
Category Archives: Outsourcing
Firstsource welcomes Rajiv Malhotra as Head of Europe Business
Firstsource, a global provider of Business Process Management (BPM) services and an RP-Sanjiv Goenka Group company, announced the appointment of Rajiv Malhotra as Head of Europe Business. Continue reading Firstsource welcomes Rajiv Malhotra as Head of Europe Business
iQor Selects AmplifAI AI-Driven Performance Enablement Platform
iQor, a managed services provider of customer engagement and business process outsourcing (BPO) solutions, announced its selection of the AmplifAI AI-driven performance enablement platform. This integration is one of iQor’s digital initiatives to increase efficiency and support excellent employee and customer experiences. Continue reading iQor Selects AmplifAI AI-Driven Performance Enablement Platform
Ventrica Appoints Mandy Webb as New Head of Marketing
Ventrica, the fast-growth customer experience outsourcer for many of the world’s leading blue-chip organisations, is pleased to announce the appointment of Mandy Webb as its new Head of Marketing. Continue reading Ventrica Appoints Mandy Webb as New Head of Marketing
Startek® Expands Product Platform to Enhance Employee Experience for Stronger Customer Engagement
Startek®, a global customer experience (CX) solutions provider, announced the launch of Startek Agent AI, a modular platform combining three AI-powered solutions designed to enhance employee experience (EX) and deliver a superior CX. Continue reading Startek® Expands Product Platform to Enhance Employee Experience for Stronger Customer Engagement
International Provider Chooses South Africa for its Customer Service Outsourcing Needs
iContact BPO, a leading Business Process Outsourcing (BPO) provider along with BrainCX, a premium customer experience (CX) strategist and digital transformation expert, landed a large North American Telecommunications company in an outsourcing bid to South Africa – a win for Cape Town’s burgeoning BPO industry. Continue reading International Provider Chooses South Africa for its Customer Service Outsourcing Needs