AnswerNet, a full-service provider of inbound, outbound, automated, and global BPO contact centre services has acquired Quality Contact Solutions (QCS) (qualitycontactsolutions.com) and its subsidiary QCS At Home. Continue reading AnswerNet Completes Acquisition of Quality Contact Solutions
Category Archives: Outsourcing
Sigma Connected and Vanquis mark 10-year milestone with new customer service contract
A business outsourcing provider has been awarded a new, additional contract by a long-standing financial services client. Continue reading Sigma Connected and Vanquis mark 10-year milestone with new customer service contract
TaskUs Applauded by Frost & Sullivan for Delivering a Seamless and Effortless CX with Its Next-generation CX Solutions
Based on recent analysis of the North American customer experience outsourcing services industry, Frost & Sullivan recognizes TaskUs with the 2022 North America Company of the Year Award. Continue reading TaskUs Applauded by Frost & Sullivan for Delivering a Seamless and Effortless CX with Its Next-generation CX Solutions
Majorel Announces Expanded Strategic Partnership With Booking.com
Majorel Group Luxembourg S.A., a leading global provider of next-generation end-to-end customer experience (CX) solutions for digital-native and vertical leading brands, today announces that it has agreed to an expanded strategic partnership with Booking.com. Continue reading Majorel Announces Expanded Strategic Partnership With Booking.com
Webhelp expands global footprint to Israel
This new location in Tel Aviv will see Webhelp employing 500 people within our first year. The company is looking for talent in various disciplines, including customer service, social media management, technical support and digital services. Continue reading Webhelp expands global footprint to Israel
DATAMARK Appoints New Vice President of Global Operations
DATAMARK, Inc., a global Contact Center and Business Process Outsourcing provider, recently welcomed its new Vice President of Global Operations, Shawn Ollis. Continue reading DATAMARK Appoints New Vice President of Global Operations