ibex, a global leader in business process outsourcing (BPO) and end-to-end customer engagement technology solutions, announced key enhancements to its Work@Home product suite. These solutions are key components of the ibex Wave X technology platform and are integral in driving superior operational excellence and innovation in a work at home setting. Continue reading ibex Work@Home Technology Suite Accelerates the Digital Transformation of Global Customer Experience Operations →

Capita announces it has been awarded a customer management contract extension with a major European telecoms provider. Continue reading Capita signs £528m contract extension with major European telecoms provider →

Outsourced customer management provider Ventrica announced the launch of DMB its new Digital Multilingual Bureau designed to support fast-growth businesses who require cost-effective and low risk multilingual and digital customer service support as they launch and expand into new territories. Continue reading Ventrica launches Digital Multilingual Bureau →

Capita announces it has been awarded a customer management contract renewal with Tesco Mobile. Building on the existing highly successful five-year partnership in which Tesco Mobile has been recognised for its market-leading service, the contract renewal is worth £57.6m over three years, starting in September 2021. Continue reading Capita signs £58m contract renewal with Tesco Mobile →

Hinduja Global Solutions UK, a subsidiary of Hinduja Global Solutions (HGS), announced plans to create 565 new jobs in Northern Ireland. Continue reading Hinduja Global Solutions to create over 560 Northern Ireland jobs →

Birmingham City Council has embarked on a Customer Service programme to bring together, build upon and accelerate existing work, whilst identifying and implementing the required activities to ensure the Council is a truly customer-centric organisation. Continue reading Birmingham City Council selects Agilisys for best-in-class customer engagement strategy →