Frost & Sullivan has identified Teleperformance as a leader in the Frost Radar™: Australia Customer Experience Outsourcing Services Market. Teleperformance’s flagship TAP™ (Technology, Analytics, Process) framework infuses innovation with its client program. Continue reading Frost & Sullivan Recognizes Teleperformance as Innovation Leader in the Australia Customer Experience Outsourcing Services Market
Category Archives: Outsourcing
Sensée announces 200 new UK work-at-home contact centre jobs
Homeworking specialist Sensée is recruiting immediately for 200 new work-from-home roles. Continue reading Sensée announces 200 new UK work-at-home contact centre jobs
SYKES Announces Launch of SYKES Digital Services Division
Sykes, a leading full life cycle provider of global customer engagement services, multichannel demand generation, and digital transformation announced the launch of SYKES Digital Services (https://www.sykes.com/digital/). Continue reading SYKES Announces Launch of SYKES Digital Services Division
Natalie Sehnal appointed Business Development Director at Whistl Gateshead
Whistl, the leading delivery management company in the UK, has promoted Natalie Sehnal to Business Development Director for its Fulfilment and Contact Services division based in Gateshead. Natalie has been with the business 18 years joining Spark Response which Whistl acquired in 2018. Continue reading Natalie Sehnal appointed Business Development Director at Whistl Gateshead
Teleperformance Named a Leader in Global Omnichannel Customer Services by Independent Research Firm Forrester
Teleperformance, a leading global group in digitally integrated business services, announced it has been recognized as a global leader in the latest Forrester report on global omnichannel customer services outsourcing which evaluates the top 10 most significant industry players. Continue reading Teleperformance Named a Leader in Global Omnichannel Customer Services by Independent Research Firm Forrester
Sitel Group® Recognized in Information Services Group’s Annual Provider Lens™ Contact Center – Customer Experience Services Reports
Sitel Group®, a global leader in end-to-end customer experience (CX) products and solutions, announced it was recognized as a leader in both the Information Services Group (ISG) Provider Lens™ Contact Center – Customer Experience Services Archetype Report and global report. Continue reading Sitel Group® Recognized in Information Services Group’s Annual Provider Lens™ Contact Center – Customer Experience Services Reports