AT Management Limited is delighted to announce the formation of The ATM Group, operating across the UK, Ireland, The Netherlands, and South Africa. Continue reading ATM Management announces The ATM Group
Category Archives: Outsourcing
HGS Launches Global CX Hub in Cape Town, South Africa
Hinduja Global Solutions (HGS), a leading provider of solutions in digital experience, business process management (BPM) and digital media services, announced the opening of a new CX hub in South Africa to support both new and existing customers. Continue reading HGS Launches Global CX Hub in Cape Town, South Africa
Serco secures contract to deliver contact centre services for the NDIA
Serco has signed a new contract with the National Disability Insurance Agency (NDIA) to continue providing contact centre services. Continue reading Serco secures contract to deliver contact centre services for the NDIA
Ventrica achieves “Major Contender” position in the Everest Customer Experience Management (CXM) Services PEAK Matrix® Assessment 2024
Ventrica is proud to announce achieving ‘Major Contender” position in the distinguished Everest Customer Experience Management (CXM) Services PEAK Matrix® Assessment 2024 – EMEA (part of the Customer Experience Management Services research program). Continue reading Ventrica achieves “Major Contender” position in the Everest Customer Experience Management (CXM) Services PEAK Matrix® Assessment 2024
Sensée/TCC Wins Contract With Nespresso to Enhance Customer Service Operations
Sensée/The Contact Company (TCC), a leading provider of customer service solutions, is thrilled to announce that it has been awarded a contract with Nespresso, the renowned global coffee brand. Continue reading Sensée/TCC Wins Contract With Nespresso to Enhance Customer Service Operations
Sigma Connected announces its first international customer service operation from Cape Town township
Outsourcing specialist Sigma Connected has announced it is working with E.ON Next to relocate 100 employees to Sigma Connected’s Mitchells Plain offices, based in the township to the south of Cape Town, so employees can work closer to their homes. Continue reading Sigma Connected announces its first international customer service operation from Cape Town township