Walsall-based utilities customer contact outsourcer, Echo Managed Services, and its client South Staffs Water have been awarded a prestigious accreditation highlighting both outstanding achievement in – and commitment to – customer service excellence. Continue reading Echo and South Staffs Water recognised for outstanding customer service →

Business process outsourcing (BPO) partner Arvato has secured a three-year multi-agency contract extension from the Department for Transport (DfT) as their SAP implementation partner, which will see it support the department to develop and transform back office cloud solutions in line with the Government’s Future of Shared Service (FOSS) strategy. Continue reading Arvato secures three-year extension with the DfT to deliver back-office shared services →

Sitel Group, a leading global customer experience management company announced it was recognized by Information Services Group (ISG) as a leader in three quadrants in ISG’s Global Contact Center / Customer Experience Services Archetype Report. Continue reading ISG Recognizes Sitel Group as Leader in Global Contact Center and Customer Experience Services →

The private sector dominated the UK outsourcing market in Q1, with contracts worth £648 million procured between January and March, according to the Arvato UK Outsourcing Index. Continue reading Private sector dominates UK outsourcing market in Q1 2019 →

As part of wider plans to increase customer satisfaction, Superdrug has changed customer service provider, moving to FM Outsource in Bury, Greater Manchester. The contact centre, which began working with Superdrug earlier this month, will use a technology focus to bring faster support to customers and provide more customer service options. Continue reading Superdrug changes customer service provider →

Moneypenny is thrilled to be launching a new and improved app to help clients get the very best from our Telephone Answering Service. The app – available for download in both the App Store and Google Play Store – encourages users to work smarter with cutting-edge tools like in-app calling, voicemail transcription and outbound calling from business numbers. Continue reading Moneypenny announces launch of new Telephone Answering app →