Confero Call Centres are aiming to take up to £50,000 in telephone donations for Unicef’s Soccer Aid 2019. For the 7th time since Robbie Williams founded Soccer Aid in 2006, Confero Call Centres are proud to pledge their support to the Soccer Aid for the Unicef telethon, with staff members volunteering their time to take calls and process donations from the general public. Continue reading Soccer Aid 2019 – Confero’s call centre staff help Unicef to raise millions →

Eckoh, the global provider of secure payment products and customer contact solutions, has received re-certification for two ISO Standards, covering the UK as well as Europe and includes the Omnichannel portfolio. Continue reading Quality and Security Standards renewed for Eckoh →

Walsall-based utilities customer contact outsourcer, Echo Managed Services, and its client South Staffs Water have been awarded a prestigious accreditation highlighting both outstanding achievement in – and commitment to – customer service excellence. Continue reading Echo and South Staffs Water recognised for outstanding customer service →

Business process outsourcing (BPO) partner Arvato has secured a three-year multi-agency contract extension from the Department for Transport (DfT) as their SAP implementation partner, which will see it support the department to develop and transform back office cloud solutions in line with the Government’s Future of Shared Service (FOSS) strategy. Continue reading Arvato secures three-year extension with the DfT to deliver back-office shared services →

Sitel Group, a leading global customer experience management company announced it was recognized by Information Services Group (ISG) as a leader in three quadrants in ISG’s Global Contact Center / Customer Experience Services Archetype Report. Continue reading ISG Recognizes Sitel Group as Leader in Global Contact Center and Customer Experience Services →