Atento S.A., the leading provider of CRM/BPO in Latin America, and one of the five top providers worldwide announced an agreement to modernize part of Unimed-Rio’s customer relationship structure. Continue reading Unimed-Rio Signs Agreement with Atento in Brazil to Modernize its Customer Relationship Structure →

Alorica, the world’s leading platform for all customer interactions announced its strategy to strengthen its position in Europe by adding a contact centre in Sofia, Bulgaria. The expansion is in response to the growing demand for business process outsourcing (BPO) services in Europe. Continue reading Alorica Announces European Expansion in Sofia, Bulgaria →

Hinduja Global Solutions (HGS) has announced that its subsidiary Hinduja Global Solutions UK Ltd has been awarded a new 2-year contract from the Crown Commercial Government Contact Centre Framework for the Money Advice Service. Continue reading HGS wins contract with Money Advice Service →

Thomas Cook, one of the world’s leading holiday companies announces the transfer of its Falkirk contact centre to Webhelp Group, a global leader in customer experience. As part of the agreement, the 300 person operation will remain in its current premises. Continue reading Thomas Cook to partner with Webhelp at Falkirk customer contact centre →

Outsourced customer contact centre Ventrica is preparing for its busiest peak season yet in the run up to Christmas 2018. After recently winning two new contracts including a well-known luxury brand, the company will increase its workforce from 450 to 650 by the end of September, to provide customer service management across a wide range of channels from phone and web chat to social media. Continue reading Outsourced contact centre Ventrica expands its second site to meet growing demand for its services →