TTEC, a leading global customer experience technology and services provider focused exclusively on the design, implementation and delivery of transformative solutions for many of the world’s most iconic and disruptive brands, today announced details around its proprietary work from home program, Humanify @home, which is growing throughout North America. Continue reading TTEC Expands Humanify™ @home Solution with Technology Innovation in Evolving Labor Market →

Capita has been selected by Southern Water as its new customer services Managed Service Provider in a contract worth £30m over the initial five-year term with an option to extend for a further three years. Continue reading Capita awarded contract by Southern Water →

Consumer Intelligence has enlisted the expertise of Bristol-based specialist outsourcer Echo Managed Services to handle its outbound mystery shopper call service. Continue reading Consumer Intelligence appoints Echo to handle mystery shopper brief →

Conduent Incorporated, a digital interactions company, announced it has been awarded a three-year contract, worth approximately $1 billion, renewing digital interactions services with a U.S.-based Fortune 50 company. Continue reading Conduent Wins Contract Worth Approximately $1 Billion with Global Fortune 50 Company →

Outsourced utilities customer engagement specialist, Echo Managed Services has announced the UK launch of Aptumo – an innovative, cloud-based, multi-utility customer billing solution. Continue reading Echo launches Aptumo, a new SaaS customer billing solution for multi-utility market →

Eckoh, the global provider of secure payment products and customer contact solutions, announces a new contract win with its UK channel partner, Capita Customer Management (“Capita”). This is Eckoh’s fifth significant contract win through the Capita channel since the partnership was created in 2013. Continue reading Eckoh wins new contract through Capita partnership worth £1.4m →