Concentrix was positioned as a “Star Performer” in Everest Group’s Contact Center Outsourcing (CCO) – Service Provider Landscape with PEAK Matrix™ Assessment 2018. Concentrix showed market-leading year-on-year movement compared to others in the assessment. The company has also been named a “Leader” for the fourth consecutive year.
“The need for brands to differentiate themselves with customers is more critical than ever before,” said Jyllene Miller, Concentrix Senior Vice President, Marketing and Client Engagement. “We provide next-generation customer experiences and business solutions that improve customer loyalty and business performance. Automation, analytics, app development and user-led experience design are core to the solutions we bring to clients.
“We are excited by our designation as a ‘Star Performer’ in that it reflects our uniqueness in vision and performance,” said Miller. “As the Everest Group assessment point outs, we achieved high buyer satisfaction scores across the board.”
The Everest Group assessment examines the global CCO market and evaluates the positioning of service providers on the Everest Group PEAK Matrix™. It provides insights on the changing market dynamics, service provider delivery capabilities and Everest Group’s remarks on service providers’ key strengths and areas of improvement.
“With a well-diversified global presence, including in the high-growth APAC market, and targeted investments to augment its digital CX capabilities, Concentrix has further strengthened its position in the hyper competitive CCO market,” said Skand Bhargava, Practice Director, Everest Group.