TTEC, a leading global customer experience technology and services provider focused exclusively on the design, implementation and delivery of transformative solutions for many of the world’s most iconic and disruptive brands announced that Everest Group has positioned the company as a Leader in the Contact Center Outsourcing (CCO) – Service Provider Landscape with Services PEAK Matrix™ Assessment 2018.

The Everest Group PEAK Matrix report examined the global CCO service provider landscape, with a focus on Customer Experience Management (CXM) Services, changing market dynamics and assessment of service provider delivery capabilities. Everest Group noted that many providers are investing in consulting, customer journey mapping, and design thinking competencies to prepare themselves for the increasing demand for end-to-end CX transformation from buyers.

“We are proud to once again be recognized by Everest Group as a Leader in the Contact Center Outsourcing PEAK Matrix,” said Marty DeGhetto, Chief Operating Officer, TTEC. “TTEC delivers end-to-end technology-rich solutions to accelerate our clients’ digital transformation and this recognition from Everest Group demonstrates our commitment to improve operational efficiencies and augment human capabilities that create true customer engagement for our clients.”

The company was positioned as a Leader in the report because of its strong growth in 2017, its suite of advanced analytics solutions and its diversified portfolio of clients across industry verticals. The report also noted TTEC’s proprietary Humanify™ Digital Worker Factory solution which features automation and AI capabilities as a key aspect of the company’s investment in being future-ready.

Read more about the Everest Group’s PEAK Matrix for Contact Center Outsourcing: https://www2.everestgrp.com/reportaction/EGR-2018-21-R-2645/TOC