Consumer Intelligence has enlisted the expertise of Bristol-based specialist outsourcer Echo Managed Services to handle its outbound mystery shopper call service. Continue reading Consumer Intelligence appoints Echo to handle mystery shopper brief →

Abtran, Ireland’s largest home grown Business Process Outsourcing (BPO) provider is creating 350 new jobs in Sligo. The new development forms part of a regional expansion strategy by Abtran in Ireland where the North West region has been selected for the location of a major new operations hub. Continue reading Abtran to Create 350 New Jobs in Sligo →

CGS, a global provider of business applications, enterprise learning and outsourcing services, today announced that UNICEF, the United Nations International Children’s Education Fund, selected CGS business process outsourcing (BPO) for customer support and outbound sales to aid the program’s donor initiative in Chile. Continue reading UNICEF Selects CGS Chile to Provide Fundraising Support →

Arvato, a leading international customer service provider, announced a new partnership with Shopmatic to provide customer service for the company’s fast-growing e-commerce platform. Shopmatic – which has grown 200 percent year over year—helps budding entrepreneurs take their retail businesses online, enabling them to sell their products through multiple channels with integrated payment services and shipping functions. Continue reading Shopmatic Selects Arvato as Customer Service Partner to Help Millions of Sellers Take Their Businesses Online →

Based on its recent analysis of the contact centre outsourcing market, Frost & Sullivan has recognized Teleperformance with the 2018 Global Competitive Strategy Innovation and Leadership Award for its worldwide initiatives to prevent fraud and ensure data protection for its clients. Continue reading Frost & Sullivan Recognizes Teleperformance for its Industry-leading Global Contact Centre Security, Privacy, and Compliance Structure →

TTEC, a leading global customer experience technology and services provider focused exclusively on the design, implementation and delivery of transformative solutions for many of the world’s most iconic and disruptive brands, today announced a strong start to the year for its Europe, Middle-East and Africa operations. Continue reading Global CX Pioneer TTEC Continues to Positively Disrupt the European Market with Early 2018 Success →