Arvato, a leading international customer service provider, announced a new partnership with Shopmatic to provide customer service for the company’s fast-growing e-commerce platform. Shopmatic – which has grown 200 percent year over year—helps budding entrepreneurs take their retail businesses online, enabling them to sell their products through multiple channels with integrated payment services and shipping functions. Continue reading Shopmatic Selects Arvato as Customer Service Partner to Help Millions of Sellers Take Their Businesses Online →

Based on its recent analysis of the contact centre outsourcing market, Frost & Sullivan has recognized Teleperformance with the 2018 Global Competitive Strategy Innovation and Leadership Award for its worldwide initiatives to prevent fraud and ensure data protection for its clients. Continue reading Frost & Sullivan Recognizes Teleperformance for its Industry-leading Global Contact Centre Security, Privacy, and Compliance Structure →

TTEC, a leading global customer experience technology and services provider focused exclusively on the design, implementation and delivery of transformative solutions for many of the world’s most iconic and disruptive brands, today announced a strong start to the year for its Europe, Middle-East and Africa operations. Continue reading Global CX Pioneer TTEC Continues to Positively Disrupt the European Market with Early 2018 Success →

Capita Customer Management has been selected as a partner by the Financial Services Compensation Scheme (FSCS) to consolidate all its claims handling services, following a competitive tender. Continue reading FSCS consolidates claims handling services with Capita →

Armistice charity Remembered has appointed Yonder Digital Group to be their customer contact support partner by providing a multi-channel customer service team offering voice, email, IVR and live chat support. Remembered is a dynamic new charity – its foundation was inspired by the ‘There But Not There’ installation in Penshurst Church in Kent over the Remembrance period of 2016. Continue reading Armistice charity Remembered enlists multichannel customer contact support →

Liberata has announced that it has been awarded a ten-year contract, worth up to £21 million, with Redcar and Cleveland Council. Liberata’s strategic partnership commenced over 12 years ago, with Liberata delivering service excellence for Revenues and Benefits. The new contract will see Liberata drive digital transformation in the existing services and, in addition, provide contact centre services for Revenues and Benefits. Continue reading Redcar and Cleveland Council Signs Ten-Year Contract with Liberata for the Digital Transformation of its Revenues and Benefits Services →