24-7 Intouch, a global customer service solutions provider, has announced a new technology brand division called Laivly. Continue reading 24-7 Intouch Introduces New AI Technology Division, Laivly
Category Archives: Outsourcing
TTEC Named as a 2018 Training Outsourcing Watchlist Company
TTEC has recently been named to Training Industry, Inc.’s 2018 “Training Outsourcing Companies Watch List.” Training Industry produces the list annually as part of its mission to continually monitor the training marketplace for the best providers of training services and technologies. Continue reading TTEC Named as a 2018 Training Outsourcing Watchlist Company
Arise Virtual Solutions Announces Appointment of Scott Etheridge As Chief Executive Officer
Arise Virtual Solutions has appointed Scott Etheridge as Chief Executive Officer. Scott has been with Arise for over eight years, during which time he held the role of Chief Financial Officer, and most recently Chief Operating Officer. As COO, he was responsible for leading and managing the Global Financial, Crowdsourcing, and Technology Operations of the organization. Continue reading Arise Virtual Solutions Announces Appointment of Scott Etheridge As Chief Executive Officer
Eniro Finland to buy Elisa’s customer service and corporate switchboard outsourcing businesses
Oy Eniro Finland Ab has acquired Elisa Oyj’s corporate clients’ outsourced customer service and corporate switchboard businesses. The deal strengthens Eniro’s position as the leading developer and provider of customer contact services in Finland. Continuity of the customer service staff means that client services will be unaffected by this deal. Continue reading Eniro Finland to buy Elisa’s customer service and corporate switchboard outsourcing businesses
Convergys Introduces Conversational Virtual Assistant Technology to Leading North American Financial Institution
Convergys, a global leader in customer management, recently completed a pilot implementation of a conversational virtual assistant solution at one of North America’s largest financial services companies. This solution resulted in an annual cost savings of $8.5 million, achieved by increasing the number of calls managed by the Interactive Voice Response (IVR) system by more than two million, decreasing misrouted calls by 67 percent, and creating a seamless conversational experience for self-service across all channels. Continue reading Convergys Introduces Conversational Virtual Assistant Technology to Leading North American Financial Institution
Teleperformance Announces New Consultancy Business Praxidia for Customer Experience Research, Advisory and Analytics
Teleperformance announced the launch of Praxidia; a new and unique consultancy business based on the Group’s massively successful global expertise in omnichannel customer experience management and its extensive ongoing insights into customer behavior. Continue reading Teleperformance Announces New Consultancy Business Praxidia for Customer Experience Research, Advisory and Analytics