12 talented advisors at Parseq’s Sunderland, Glasgow and Hellaby sites have been selected to take part in a new development programme designed to champion the company’s next generation of leaders. Parseq is launching its ‘Future Leaders’ initiative this week. The scheme offers employees from across its Contact Centre division a chance to earn an Institute of Leadership and Management (ILM) level 3 qualification in team leadership. Continue reading Parseq calls up future of generation of leaders →

60K are very happy to announce that they has been nominated for the 2018 GSA Global Sourcing Awards. Continue reading 60k Shortlisted for Four GSA Awards →

CGI has been awarded the One IT Operations Outsourcing contract by UK telecommunications company TalkTalk. The contract will see CGI strengthen and transform TalkTalk’s operational services over the next five years. Continue reading TalkTalk awards five-year transformational outsourcing contract to CGI →

DATAMARK, a global leading provider for contact center services, has partnered with a fast growing energy provider in support of their customer service outreach. The company provides natural gas and electricity for its clients across the U.S, Canada, and Japan. Continue reading DATAMARK Partners with Large Growing Energy Supplier to Provide Contact Center Services →

Frost & Sullivan awarded Transcom the 2017 European Contact Center Outsourcing Customer Value Leadership Award after an evaluation of best practices across multiple business performance categories against key competitors. Continue reading Frost & Sullivan recognizes Transcom’s leadership in delivering value to clients →