Contact centre and software specialist Kura, who has a major base at Caspian House, Sefton and employs more than 200 staff, has been appointed to the Crown Commercial Service Framework for the next four years. This will enable Kura to bid for government contracts which could support hundreds of jobs in the borough. Continue reading Kura secures key relationship with Crown Commercial Service and plans to expand Sefton employee base
Category Archives: Outsourcing
Spark Response wins major sporting contract
Successful Gateshead based contact centre service provider Spark Response continues to go from strength to strength with the announcement of a prestigious new contract to supply ticket information and services to some of the world’s largest sporting tournaments. Continue reading Spark Response wins major sporting contract
Online Shopping Makes UK Consumers Happy
Online retailers are definitely getting it right in the UK according to the latest consumer research from global customer experience expert, Webhelp. Continue reading Online Shopping Makes UK Consumers Happy
Concentrix Opens New State-of-the-Art European Customer Engagement Centre
Concentrix unveils a new purpose-built, state-of-the-art, facility in Belfast, Northern Ireland. The multimillion-pound, 130,000 sq. ft. centre of excellence reflects the company’s continued commitment to outstanding facilities and exceptional customer engagement solutions for the world’s best brands. This centre of excellence also marks the latest investment from Concentrix in the growth of its European business. Continue reading Concentrix Opens New State-of-the-Art European Customer Engagement Centre
Acticall Sitel Group Partners with Dial-Once to Enhance Customer Experience within Global Contact Centres
Acticall Sitel Group, a world-leading provider of customer experience solutions, announced an unprecedented partnership with Dial-Once, a telecom, web and mobile solutions startup, to bring smart contacting capabilities to its more than 146 contact centers across the globe. These capabilities optimize the customer experience by directing incoming calls to an enhanced digital interface to quickly categorize and solve customer inquiries. Continue reading Acticall Sitel Group Partners with Dial-Once to Enhance Customer Experience within Global Contact Centres
Moneypenny diversifies with new Live Chat service
Moneypenny, the UK’s leading outsourced communications provider, is further expanding its business with the launch of its new Live Chat service. Available 24/7 on either a fully outsourced basis, or as overflow support, the service enables customers to instantly converse with a real person using Live Chat software on Moneypenny clients’ websites as an alternative to a phone call. Continue reading Moneypenny diversifies with new Live Chat service