Based on its recent analysis of the contact centre outsourcing industry, Frost & Sullivan recognises Teleperformance with the 2017 Frost & Sullivan Company of the Year Award for the contact centre industry in Europe. Continue reading Teleperformance Wins Frost & Sullivan Company of the Year Award for the Contact Centre Industry in Europe
Category Archives: Outsourcing
Serco partnership with Hertfordshire County Council extended until 2021
Serco has been awarded a two-year extension to its strategic partnership contract with Hertfordshire County Council, meaning the successful partnership is set to continue to until March 2021. Continue reading Serco partnership with Hertfordshire County Council extended until 2021
Kura secures key relationship with Crown Commercial Service and plans to expand Sefton employee base
Contact centre and software specialist Kura, who has a major base at Caspian House, Sefton and employs more than 200 staff, has been appointed to the Crown Commercial Service Framework for the next four years. This will enable Kura to bid for government contracts which could support hundreds of jobs in the borough. Continue reading Kura secures key relationship with Crown Commercial Service and plans to expand Sefton employee base
Spark Response wins major sporting contract
Successful Gateshead based contact centre service provider Spark Response continues to go from strength to strength with the announcement of a prestigious new contract to supply ticket information and services to some of the world’s largest sporting tournaments. Continue reading Spark Response wins major sporting contract
Online Shopping Makes UK Consumers Happy
Online retailers are definitely getting it right in the UK according to the latest consumer research from global customer experience expert, Webhelp. Continue reading Online Shopping Makes UK Consumers Happy
Concentrix Opens New State-of-the-Art European Customer Engagement Centre
Concentrix unveils a new purpose-built, state-of-the-art, facility in Belfast, Northern Ireland. The multimillion-pound, 130,000 sq. ft. centre of excellence reflects the company’s continued commitment to outstanding facilities and exceptional customer engagement solutions for the world’s best brands. This centre of excellence also marks the latest investment from Concentrix in the growth of its European business. Continue reading Concentrix Opens New State-of-the-Art European Customer Engagement Centre