The Society for Education and Training (SET) is developing its partnership with outsourced customer contact specialist, Echo Managed Services, to continue to improve its online customer service and help boost membership. With over 16,000 members, SET is the largest professional membership organisation for teachers and trainers in the UK. Continue reading Society for Education and Training appoints Echo to improve online customer service
Category Archives: Outsourcing
Outsourcer Ventrica opens second site in Southend breaking new ground in contact centre design
Outsourced customer contact centre, Ventrica was celebrating on Tuesday evening as it hosted a Champagne reception to mark the official opening of its second site in Southend. The new 14,000sq. Ft. premises is close by to its existing contact centre in the town with both offices boasting stunning interiors and sea views. The new facility will immediately create 180 new jobs with further growth planned in the next two years. Continue reading Outsourcer Ventrica opens second site in Southend breaking new ground in contact centre design
Teleperformance Wins Frost & Sullivan Company of the Year Award for the Contact Centre Industry in Europe
Based on its recent analysis of the contact centre outsourcing industry, Frost & Sullivan recognises Teleperformance with the 2017 Frost & Sullivan Company of the Year Award for the contact centre industry in Europe. Continue reading Teleperformance Wins Frost & Sullivan Company of the Year Award for the Contact Centre Industry in Europe
Serco partnership with Hertfordshire County Council extended until 2021
Serco has been awarded a two-year extension to its strategic partnership contract with Hertfordshire County Council, meaning the successful partnership is set to continue to until March 2021. Continue reading Serco partnership with Hertfordshire County Council extended until 2021
Kura secures key relationship with Crown Commercial Service and plans to expand Sefton employee base
Contact centre and software specialist Kura, who has a major base at Caspian House, Sefton and employs more than 200 staff, has been appointed to the Crown Commercial Service Framework for the next four years. This will enable Kura to bid for government contracts which could support hundreds of jobs in the borough. Continue reading Kura secures key relationship with Crown Commercial Service and plans to expand Sefton employee base
Spark Response wins major sporting contract
Successful Gateshead based contact centre service provider Spark Response continues to go from strength to strength with the announcement of a prestigious new contract to supply ticket information and services to some of the world’s largest sporting tournaments. Continue reading Spark Response wins major sporting contract