Firstsource Solutions, the customer experience expert, has been recognised as a “Major Contender” in Everest Group’s Contact Center Outsourcing (CCO) – PEAK Matrix™ Assessment 2017. Continue reading Firstsource positioned as a “Major Contender” in the Everest Group’s Contact Center Outsourcing (CCO) PEAK Matrix™ Assessment 2017
Category Archives: Outsourcing
HGS appoints Adam Foster as CEO for Europe
Hinduja Global Solutions Limited (HGS) announced the appointment of Adam Foster as Chief Executive Officer for its European operations. Continue reading HGS appoints Adam Foster as CEO for Europe
Webhelp SA Nominated For Six Awards at the 2017 South African BPO & Contact Centre Industry Awards
Leading global customer experience and business process outsourcing company, Webhelp, is celebrating after being named a finalist in six categories at this year’s South African BPO & Contact Centre Industry Awards. Continue reading Webhelp SA Nominated For Six Awards at the 2017 South African BPO & Contact Centre Industry Awards
Yonder Digital Group provides new Fundraising Preference Service telephone support
The Fundraising Regulator has appointed Yonder Digital Group to support the new Fundraising Preference Service (FPS) by providing supportive telephone services to vulnerable members of the public wishing to register their preferences with a live agent. Continue reading Yonder Digital Group provides new Fundraising Preference Service telephone support
TransPerfect Expands Contact Center Business, Announces TransPerfect Connect Brand
TransPerfect, the world’s largest privately held provider of translation services and technology solutions for global business announced expanded contact center support capabilities and a comprehensive rebranding of their remote interpreting division as TransPerfect Connect. Continue reading TransPerfect Expands Contact Center Business, Announces TransPerfect Connect Brand
Echo Managed Services retains Outsourced Contact Centre of the Year award
Echo Managed Services is celebrating having fought off tough competition to be named the coveted Outsourced Contact Centre of the Year at the prestigious South West Contact Centre Forum (SWCCF) Awards for the second straight year. Continue reading Echo Managed Services retains Outsourced Contact Centre of the Year award