PRESS RELEASE: AGC Holdings Limited (AGC) Mauritius, a wholly owned portfolio company of Essar Global Limited (Essar Global), has entered into a definitive agreement with Capital Square Partners (CSP) to sell 100% of its stake for an undisclosed amount in ESM Holdings Limited, Mauritius, which is the holding company of Aegis, a major global outsourcing company. Net proceeds of this sale will be used to retire Essar’s debt. Continue reading Essar announces sale of Aegis to Capital Square Partners
Category Archives: Outsourcing
Up to 200 new Jobs to be created by new contact centre opening in Liverpool
PRESS RELEASE: Outsourced contact centre and software specialist Kura has selected Sefton for a major new site and its first outside of Scotland. The Glasgow-based company will occupy Caspian House at Atlantic Park, which is expected to house over 400 employees.
The move comes after Kura was selected as a strategic partner of Scottish Power for the next 5 years to become the utility giant’s largest outsource customer services provider. Continue reading Up to 200 new Jobs to be created by new contact centre opening in Liverpool
Firstsource recognised as a Challenger in Gartner’s Magic Quadrant for Customer Management Contact Center BPO, Worldwide
PRESS RELEASE: Firstsource Solutions, the customer experience expert, has been placed for the first time in the Challengers category in Gartner’s Magic Quadrant for Customer Management Contact Center BPO, Worldwide. This recognition comes as Firstsource posted strong results in the quarter ending December 2016, with YOY growth of 8.2% compared the same period the previous year. Continue reading Firstsource recognised as a Challenger in Gartner’s Magic Quadrant for Customer Management Contact Center BPO, Worldwide
NelsonHall recognizes Intelenet® Global Services as a Leader in Customer Management Services Analytics
PRESS RELEASE: International Business Process Outsourcing (BPO) provider, Intelenet® Global Services, has been recognized by NelsonHall as a Leader in Customer Management Services (CMS) Analytics. Intelenet® Global Services’ customer management services include speech, text and social media analysis, as well as the growing field of predictive analytics. Continue reading NelsonHall recognizes Intelenet® Global Services as a Leader in Customer Management Services Analytics
New Webhelp Site Opened By Madagascar’s President
President of the Republic of Madagascar, Hery Rajaonarumampianina, has inaugurated the new offices of leading global customer experience expert, Webhelp. Webhelp launched itself in Madagascar in April 2013. Since that time the business has grown rapidly from 60 colleagues to more than 300 today and serves 12 clients in the telecommunications, e-commerce and travel industries. Continue reading New Webhelp Site Opened By Madagascar’s President
Acticall Sitel Group: a Successful Combination, One Year After Acquisition
PRESS RELEASE: One year after Groupe Acticall acquired SITEL Worldwide Corporation, the newly created Acticall Sitel Group has successfully combined the DNA of both companies: Sitel’s 30 years of proven experience, expansive global footprint and unrivaled client diversity and Acticall’s entrepreneurial mindset, focus on innovation and digital vision. It is now fully operational in all markets. Continue reading Acticall Sitel Group: a Successful Combination, One Year After Acquisition