PRESS RELEASE: One year after Groupe Acticall acquired SITEL Worldwide Corporation, the newly created Acticall Sitel Group has successfully combined the DNA of both companies: Sitel’s 30 years of proven experience, expansive global footprint and unrivaled client diversity and Acticall’s entrepreneurial mindset, focus on innovation and digital vision. It is now fully operational in all markets. Continue reading Acticall Sitel Group: a Successful Combination, One Year After Acquisition
Category Archives: Outsourcing
Vodafone to create 300 new jobs with Webhelp
Vodafone will be creating 300 new customer service roles over the next two years at the Kilmarnock and Cardiff sites of Webhelp, the leading global customer experience and business process outsourcing company. Continue reading Vodafone to create 300 new jobs with Webhelp
CGI chosen by the Netherlands’ National Police to evolve successful digital community policing solution
PRESS RELEASE: CGI has been awarded a contract by the Netherlands’ National Police to develop and maintain Burgernet 2.0—the next generation of a digital community policing solution developed by CGI in 2009 and used across the Netherlands since then. Using mobile technology, the Burgernet solution provides citizens, municipalities and the police with a digital collaboration platform to work together to combat crime and enhance the safety of local communities. Continue reading CGI chosen by the Netherlands’ National Police to evolve successful digital community policing solution
Webhelp Starts Partnership with Facilities Management Team at the Co-Op
Leading global BPO and customer experience expert, Webhelp, is pleased to announce that as of the 1st Of April 2017 it will begin to provide the National Operations Centre service for the Co-op Group Facilities Team. The new service will focus on a combination of voice, webchat and email customer communication. The contract will be handled from Webhelp’s Derby site. Continue reading Webhelp Starts Partnership with Facilities Management Team at the Co-Op
Convergys announces growth in Honduras
PRESS RELEASE: Convergys Corporation, global leader in customer management, revealed the opening of 300 new jobs in Honduras, to start in the next three months. Interested candidates may visit us at our offices in Altia Park, tower #2, 3rd floor, Monday – Friday from 8am – 5pm or apply online in our Facebook /Convergys. The new team members will work in the areas of customer service and must be fully proficient in English. Continue reading Convergys announces growth in Honduras
Swedish insurer Alecta chooses CGI to modernize its IT environment
PRESS RELEASE: CGI has signed a new comprehensive outsourcing agreement with Swedish insurer Alecta to modernize its IT environment, including its infrastructure services. CGI will deliver new technology, including a cloud-based self-service portal, increased automation, and improved service-level agreement (SLA) management. The estimated value of the five-year agreement, which includes an option to renew for two years, is 315 million Swedish crowns (approx. CAD $50 million). Continue reading Swedish insurer Alecta chooses CGI to modernize its IT environment