NICE announced a powerful new offering, NICE Satmetrix, which delivers the market’s leading Voice of the Customer (VoC) capabilities. Continue reading NICE Accelerates Voice of Customer Innovation with Powerful New VoC Offering
Category Archives: Product Launch
Helpshift Launches AI-Powered Web Chat to Instantly Connect Companies and Consumers
Helpshift, the company revolutionizing the customer support industry through messaging-first customer experiences announced the release of Helpshift Web Chat, an AI-powered website support offering that will enable brands to provide massively scalable, real-time, chat-based customer support on their web and mobile sites. Continue reading Helpshift Launches AI-Powered Web Chat to Instantly Connect Companies and Consumers
NICE Infuses Forecasting with Artificial Intelligence, Taking its Workforce Management Solution to the Next Level
NICE announced that enterprises can enhance their forecasting capabilities with artificial intelligence (AI), boost employee engagement, and improve workforce resilience by adopting the latest NICE Workforce Management (WFM) solution. Continue reading NICE Infuses Forecasting with Artificial Intelligence, Taking its Workforce Management Solution to the Next Level
Salesforce Announces Financial Services Cloud for Retail Banking—Unlocking the Full Power of the Bank to Strengthen Customer Loyalty
Salesforce, the global leader in CRM announced Financial Services Cloud for Retail Banking, a new industry application that enables retail banks to deliver the highly personalized, intelligent and connected banking experiences that consumers expect. Now every bank employee, from the personal banker to the teller to the mortgage officer, can have a complete view of their customers and work collaboratively to exceed expectations. Continue reading Salesforce Announces Financial Services Cloud for Retail Banking—Unlocking the Full Power of the Bank to Strengthen Customer Loyalty
Calabrio Announces New Calabrio ONE Platform at Global Customer Conference
Calabrio, a leading provider of customer engagement and analytics software, unveiled the new Calabrio ONE—an intelligent, fully integrated enterprise workforce optimization and engagement suite—at its global customer conference this week, Calabrio Customer Connect. Continue reading Calabrio Announces New Calabrio ONE Platform at Global Customer Conference
Blue Prism Announces Availability of the World’s Most Advanced Digital Workforce
Blue Prism announced the general availability of Version 6 of its new Operating System for the Digital Workforce, which leverages leading-edge Artificial Intelligence (AI), machine learning, analytics and cloud capabilities to help drive comprehensive digital transformation within enterprises. Continue reading Blue Prism Announces Availability of the World’s Most Advanced Digital Workforce