British communications software developer IPCortex has launched CRM Connect, an innovative product designed to boost customer engagement with contextual communications. Continue reading IPCortex launch CRM Connect to transform customer engagement with contextual communications
Category Archives: Product Launch
Augment Launches Customer Experience AI Platform for Fortune 500 Brands
Augment, a leader in customer experience-driven AI, emerged from stealth with the launch of its industry-first customer experience AI platform. Unlike first generation chatbot providers that attempt to remove humans from customer interactions, Augment’s “human-in-the-loop” approach allows brand representatives to deliver superior customer experience through live chat applications – backed by powerful machine learning and a training set of over 100 million interactions. Continue reading Augment Launches Customer Experience AI Platform for Fortune 500 Brands
Red Box Recorders launch Transcription technology to revolutionise communications analysis
Red Box Recorders, leader in compliance recording technology, launched its innovative Transcription service, built on an open extensible API platform, enabling customers to extend their analysis of spoken voice with accurate and timely transcriptions. These can be used to enhance audio capture and retrieval; meeting compliance needs and strengthening training across contact centres and trading floors. Continue reading Red Box Recorders launch Transcription technology to revolutionise communications analysis
Amdocs Launches Smartbot to Bring Intelligent Bot-to-Human Customer Experiences to Digital Services Providers
Amdocs is launching Smartbot, an artificial intelligence (AI) and machine learning-based bot that enables digital service providers (DSPs) to provide customer care, sales and marketing engagements to even the most discerning millennial. Continue reading Amdocs Launches Smartbot to Bring Intelligent Bot-to-Human Customer Experiences to Digital Services Providers
Consilium Simplifies Multichannel Outbound Engagement Strategy with UniCampaign 4.0
Consilium Software announced the general availability of UniCampaign 4.0, an outbound contact manager for Cisco contact centres solutions. Available on Cisco Commerce under Cisco SolutionsPlus, this release builds on Cisco’s Connected Digital Experience (CDX) goal for the Customer Care solutions portfolio to significantly improve multi-channel outbound engagement and proactive outreach. Continue reading Consilium Simplifies Multichannel Outbound Engagement Strategy with UniCampaign 4.0
Splicecom ups the business analytics ante with Vision v1.7
Splicecom launched the latest version of Vision, the modular Business Management application suite for cloud, on-premise and blended requirements, during their recent reseller roadshows. Vision v1.7 delivers all the business analytics information required for day-to-day operational overviews, on-going reviews and future business planning to those that need it. Continue reading Splicecom ups the business analytics ante with Vision v1.7