Consilium Software, a world-leading provider of customer engagement solutions, announced the launch of a new Customer Engagement Platform (CEP) that combines interactions, management, and business intelligence (BI) into one unique platform to deliver AI and omnichannel-enabled connected digital experience for Cisco, Genesys and Amazon Connect cloud and on-premises contact centre solutions. Continue reading Consilium Launches New AI-Powered Multi-Vendor, Multi-Cloud Customer Engagement Platform (CEP)
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Consilium Simplifies Multichannel Outbound Engagement Strategy with UniCampaign 4.0
Consilium Software announced the general availability of UniCampaign 4.0, an outbound contact manager for Cisco contact centres solutions. Available on Cisco Commerce under Cisco SolutionsPlus, this release builds on Cisco’s Connected Digital Experience (CDX) goal for the Customer Care solutions portfolio to significantly improve multi-channel outbound engagement and proactive outreach. Continue reading Consilium Simplifies Multichannel Outbound Engagement Strategy with UniCampaign 4.0