PRESS RELEASE: Lionbridge Technologies announced the availability of GeoFluent for Enterprise Service Management, an omni-channel translation and interpretation solution that enables organisations to provide multilingual helpdesk and service support without hiring or maintaining bilingual staff. By eliminating language barriers across communications channels, from chat and ticketing to voice and knowledge base, GeoFluent for Enterprise Service Management improves productivity and efficiency while increasing speed of response and resolution. Continue reading Lionbridge Introduces GeoFluent for Enterprise Service Management
Category Archives: Product Launch
Upstream Works Announces New Release of Contact Center Solution Helping Organizations Optimize the Digital Customer Experience
PRESS RELEASE: Upstream Works announces Version 3.0 of its signature software, Upstream Works for Finesse (UWF). This latest release is the next step in Upstream Works’ longstanding commitment to continually improve agent and customer engagement. Continue reading Upstream Works Announces New Release of Contact Center Solution Helping Organizations Optimize the Digital Customer Experience
TCN Launches VocalDirect, a New Direct-To-Voicemail Feature for Its Advanced Cloud-based Contact Center Platform, Platform 3
PRESS RELEASE: TCN announced the unveiling of VocalDirect, a new direct-to-voicemail technology feature for its flagship cloud-based contact center platform, TCN Platform 3.0. TCN’s new streamlined ringless voicemail technology enables businesses and contact centers to instantly send a voicemail directly to the voicemail boxes of thousands of customers all at once. Fully integrated with TCN Platform 3.0’s business intelligence (BI) suite, VocalDirect helps businesses easily create effective omni-channel (inbound, outbound and SMS) communication campaigns. Continue reading TCN Launches VocalDirect, a New Direct-To-Voicemail Feature for Its Advanced Cloud-based Contact Center Platform, Platform 3
Nuance Introduces Nina Coach to Train and Deploy the New Generation of Human-Assisted Virtual Assistants Powered by Artificial Intelligence
PRESS RELEASE: Nuance announced Nina Coach to enable a new generation of virtual assistants as part of a series of innovations for human-like and conversational AI technologies. With Nina Coach, organizations will be able to train and deploy a virtual assistant faster than ever before by tapping into artificial intelligence and leveraging existing human knowledge. Continue reading Nuance Introduces Nina Coach to Train and Deploy the New Generation of Human-Assisted Virtual Assistants Powered by Artificial Intelligence
Nuance Announces Full-Lifecycle Customer Analytics Portfolio
PRESS RELEASE: Nuance announced that it is expanding the Nuance Analytics portfolio of advanced solutions to empower enterprise organizations to transform their customer engagement data into actionable insights. Whether needing immediate insights, customized solutions, enabling inputs for analytic products developed in-house, or professional services, Nuance Analytics can identify insights across the customer journey, take action and optimize the customer experience. Continue reading Nuance Announces Full-Lifecycle Customer Analytics Portfolio
LogMeIn Makes Digital Customer Service Smarter; Takes Aim at CRM Market with Introduction of Bold360
LogMeIn introduced Bold360, an intelligent customer engagement platform that provides a modern, flexible way for companies to interact with customers and get a real-time 360-degree view of all touchpoints and contextual data in a single solution. Through a powerful combination of popular digital engagement channels, support tools, and a unified interface, Bold360 is taking on the traditional customer service market by bridging the gap between the customer and vital business information; helping companies deliver the immediate and personalized experience today’s consumers expect. Continue reading LogMeIn Makes Digital Customer Service Smarter; Takes Aim at CRM Market with Introduction of Bold360