IPsoft, the digital labor company, has leapfrogged the current AI market by introducing the most comprehensive and human artificial intelligence platform available today, Amelia. The evolution of Amelia connects AI into the very heart of the enterprise and drives value all the way from front office to back office. Leveraging a unique combination of humanlike intelligence and machine powered analytics, Amelia will allow enterprises to scale customer interactions and transform end to end processes in order to become digital frontrunners. Continue reading IPsoft Introduces the Most Human AI Technology on the Market
Category Archives: Product Launch
Pega Eliminates IT / Business Translation Gap With Launch of Pega Agile Workbench
Pegasystems announced the launch of Pega® Agile Workbench – a new visual application development tool that provides a foolproof way for business and IT to collaborate and bring better software to market faster. Using an intuitive sticky note-like interface, Pega Agile Workbench creates a real-time feedback loop that simplifies communication, speeds iteration, and guides all stakeholders onto an aligned path to digital transformation. Continue reading Pega Eliminates IT / Business Translation Gap With Launch of Pega Agile Workbench
Helping Reduce the Impact of False Calls in 9-1-1 Centers is a Breeze™ with Intelligent Automation from Avaya
PRESS RELEASE: The Internet of Things and the mushrooming world of IoT devices, including the latest generation of smartphones and smart watches, is revolutionizing the way we communicate and connect to people and machines. But they are also the source of a growing list of 9-1-1 false events that can block the emergency service network. Continue reading Helping Reduce the Impact of False Calls in 9-1-1 Centers is a Breeze™ with Intelligent Automation from Avaya
Noble Secure Payment Assist Enhances the Customer Experience with Compliant Agent-Assisted Transactions
Noble Systems, a global leader in omnichannel contact center technology solutions introduces Noble® Secure Payment Assist, a new tool for safeguarding sensitive customer data while improving the customer experience. Continue reading Noble Secure Payment Assist Enhances the Customer Experience with Compliant Agent-Assisted Transactions
TCN Unveils AgentSMS, a New SMS Texting Feature for Its Advanced Cloud-based Contact Center Platform, Platform 3
PRESS RELEASE: TCN, Inc.,a leading provider of cloud-based call center technology for enterprises, contact centers, BPOs and collection agencies worldwide, announced the launch of AgentSMS, a new SMS texting feature for its cloud-based contact center platform, TCN Platform 3.0. With AgentSMS, contact center agents and customer service professionals can instantly respond to customers’ needs, confirm appointments, send payment reminders and even alert individuals of emergencies via text messages. Continue reading TCN Unveils AgentSMS, a New SMS Texting Feature for Its Advanced Cloud-based Contact Center Platform, Platform 3
Cyara Unveils World-First Mobile App for Anytime, Anywhere CX Monitoring and Reporting
PRESS RELEASE: Cyara, the market-leading provider of an omnichannel CX agility platform announced the new Cyara Mobile App, which allows you to monitor your customer experience and triage production-impacting incidents anytime, anywhere. Continue reading Cyara Unveils World-First Mobile App for Anytime, Anywhere CX Monitoring and Reporting