Tag Archives: CRM

AVOXI Integrates Salesforce, Dynamics and Zoho Into Their Cloud Communications Platform

AVOXI, the leading cloud communications platform specialising in contact centre and virtual number solutions, recently announced their ability to integrate must-have technologies like CRM into their contact centre platform. Continue reading AVOXI Integrates Salesforce, Dynamics and Zoho Into Their Cloud Communications Platform

LogMeIn Makes Digital Customer Service Smarter; Takes Aim at CRM Market with Introduction of Bold360

LogMeIn introduced Bold360, an intelligent customer engagement platform that provides a modern, flexible way for companies to interact with customers and get a real-time 360-degree view of all touchpoints and contextual data in a single solution. Through a powerful combination of popular digital engagement channels, support tools, and a unified interface, Bold360 is taking on the traditional customer service market by bridging the gap between the customer and vital business information; helping companies deliver the immediate and personalized experience today’s consumers expect. Continue reading LogMeIn Makes Digital Customer Service Smarter; Takes Aim at CRM Market with Introduction of Bold360

Eptica included in the 2017 Gartner Magic Quadrant for the CRM Customer Engagement Center

PRESS RELEASE: Eptica, the leading European technology company specializing in intelligent platforms for digital customer experience, announced today that it has been included in Gartner Inc’s “Magic Quadrant for the CRM Customer Engagement Center (CEC)” by Michael Maoz and Brian Manusama, May 8, 2017. This marks the fourth consecutive year that Eptica has appeared in this Magic Quadrant. Continue reading Eptica included in the 2017 Gartner Magic Quadrant for the CRM Customer Engagement Center