Tag Archives: CRM

LogMeIn Makes Digital Customer Service Smarter; Takes Aim at CRM Market with Introduction of Bold360

LogMeIn introduced Bold360, an intelligent customer engagement platform that provides a modern, flexible way for companies to interact with customers and get a real-time 360-degree view of all touchpoints and contextual data in a single solution. Through a powerful combination of popular digital engagement channels, support tools, and a unified interface, Bold360 is taking on the traditional customer service market by bridging the gap between the customer and vital business information; helping companies deliver the immediate and personalized experience today’s consumers expect. Continue reading LogMeIn Makes Digital Customer Service Smarter; Takes Aim at CRM Market with Introduction of Bold360

Eptica included in the 2017 Gartner Magic Quadrant for the CRM Customer Engagement Center

PRESS RELEASE: Eptica, the leading European technology company specializing in intelligent platforms for digital customer experience, announced today that it has been included in Gartner Inc’s “Magic Quadrant for the CRM Customer Engagement Center (CEC)” by Michael Maoz and Brian Manusama, May 8, 2017. This marks the fourth consecutive year that Eptica has appeared in this Magic Quadrant. Continue reading Eptica included in the 2017 Gartner Magic Quadrant for the CRM Customer Engagement Center

Intelecom Selects GENBAND’s WebRTC Gateway Solution to Integrate CRM Software and Voice Environments

PRESS RELEASE: GENBAND™ announced that Intelecom is leveraging GENBAND’s WebRTC Gateway (formerly SPiDR) to enhance its flagship “Contact Centre” solution with real-time communications. The new capabilities allow agents to interact with customers in context, helping to streamline service delivery. Continue reading Intelecom Selects GENBAND’s WebRTC Gateway Solution to Integrate CRM Software and Voice Environments

Pega Launches Industry’s First End-To-End Automation Platform To Intelligently Optimise How Work Gets Done With Robotic Automation, BPM, and CRM

Pegasystems announced Pega® Robotic Automation is now fully unified and available within the Pega® 7 Platform for Case and Business Process Management (BPM) and its portfolio of Customer Relationship Management (CRM) applications. For the first time, organisations can intelligently optimise how work gets done – by both humans and robots – across the enterprise from a central end-to-end platform. Continue reading Pega Launches Industry’s First End-To-End Automation Platform To Intelligently Optimise How Work Gets Done With Robotic Automation, BPM, and CRM

SugarCRM Wins 2014 CRM Excellence Award

PRESS RELEASE: SugarCRM Inc., the company that enables businesses to create extraordinary customer relationships with the most innovative and affordable CRM solution in the market, today announced that TMC , a global, integrated media company, has named the Sugar software portfolioas a recipient of its 2014 CRM Excellence Award. The award was presented by CUSTOMER magazine. Continue reading SugarCRM Wins 2014 CRM Excellence Award

Veeva Systems expands Multichannel capabilities for Life Sciences Companies with new web channel built into Veeva CRM

PRESS RELEASE: Veeva Systems introduces Veeva CRM Engage, a cloud-based application that enables life sciences organizations to interact with healthcare professionals (HCPs) over the web and through mobile devices. Engage adds the online channel to Veeva’s Commercial Suite, which also supports face-to-face, phone, and email customer interactions, for unified multichannel communications. With Engage, life sciences companies can extend the face-to-face visit by facilitating a two-way dialogue online with relevant, interactive content and personalized services like ‘click-to-chat’ and ‘schedule a visit.’  Continue reading Veeva Systems expands Multichannel capabilities for Life Sciences Companies with new web channel built into Veeva CRM

New release of BPMonline 7.2 brings security and business process management to the new level

BPMonline, a leading global provider of customer relationship management (CRM) and business process management (BPM) solutions has released a new version 7.2 of its revolutionary next-generation platform BPMonline. New features incorporated in BPMonline CRM 7.2 provide greater flexibility of business process management and tightened control over data security. Users will enjoy even greater usability of the system — the new release comes with extended workspace customization tools and customizable data views. Continue reading New release of BPMonline 7.2 brings security and business process management to the new level

Pegasystems Latest Marketing Solution Enables Predictive, Personalised Mobile Offers

Pegasystems Inc. the leader in Business Process Management (BPM) and a leading provider of Customer Relationship Management (CRM) solutions announced the latest version of its Next-Best-Action Marketing solution. This new solution has enhanced outbound capabilities so that marketers can better target customers in the mobile channel by defining specific geographic locations to help deliver real-time offers at the location where a customer interacts with a business. Continue reading Pegasystems Latest Marketing Solution Enables Predictive, Personalised Mobile Offers

Hostcomm Enables Business Process Automation in Call Centres

Hosted IP services provider Hostcomm announced how its predictive dialler API can be used to connect with CRM databases, making Business Process Automation more accessible for call centres.

By automating key processes, call centres – or any business – can reduce costs and improve efficiency. Now, with the possibility of full CRM database integration, businesses can go beyond basic click to dial and screen pop functionality to fully realise the potential of business process automation. Continue reading Hostcomm Enables Business Process Automation in Call Centres