Arise Virtual Solutions Inc., the leader in on-demand customer management solutions, has once again showed the flexibility of its call center platform by launching a new small to mid-sized business solution. This new solution provides these companies access, for the first time, to the innovative tools and technology the company has been developing for over 20 years. Continue reading Arise Launches SMB Cloud Customer Support Solution →

Kronos unveiled its next-generation workforce management platform, Workforce Dimensions. Combining more than 40 years of global domain expertise with the latest in cloud computing technology, Kronos is redefining the future of workforce management: every facet of the platform, from a breakthrough user interface (UI) to its embedded artificial intelligence (AI) and machine learning algorithms, has been reimagined to help organizations drive better business outcomes. Continue reading Kronos Unveils Workforce Dimensions – A Revolutionary Platform that Reshapes the Future of Workforce Management →

Nuance announced Social Media Engagement, an expansion to its Digital Engagement Platform, that allows brands to engage with consumers directly on social channels using the same platform that is powering their traditional customer care programs. The new capability utilizes artificial intelligence to listen to consumer conversations on social networks and intelligently interact with them in context through messages, posts, and comments. Continue reading Nuance Harnesses AI to Turn Customers into “Friends”; Adds Social Media Engagement to Digital Portfolio →