Category Archives: Chatbot

Tata AIA Life’s Eazy Connect chatbot extends customer service to social media platforms

Tata AIA Life announced the launch of Eazy Connect, a servicing tool for social media. The chatbot will be available through social media platforms such as Facebook Messenger, Twitter DM, Web chat and Whatsapp. The chatbot is developed to respond to the most frequently asked queries and will provide 24/7 service. Continue reading Tata AIA Life’s Eazy Connect chatbot extends customer service to social media platforms

Interactions Featured in DMG Consulting’s First Intelligent Virtual Agent Product and Market Report

Interactions, LLC, a leading provider of Intelligent Virtual Assistants (IVAs) for enterprise customer care, announced it was recognized by DMG Consulting as one of seven innovative vendors featured in the firm’s inaugural Intelligent Virtual Agent Product and Market Report. Continue reading Interactions Featured in DMG Consulting’s First Intelligent Virtual Agent Product and Market Report

Infosys Finacle Selects Niki.ai to Offer Chat Based Commerce to Banking Customers

Infosys Finacle, part of EdgeVerve Systems, a wholly-owned subsidiary of Infosys, announced its partnership with Niki.ai, a FinTech start-up that offers chat based commerce solutions. With this partnership, Finacle solution suite will be available with Niki.ai’s chat-based virtual assistant – Niki. This offering will enable banks to offer its customers a virtual banking assistant for shopping products and services. Continue reading Infosys Finacle Selects Niki.ai to Offer Chat Based Commerce to Banking Customers

Co-op Insurance trials UK’s first car insurance Chatbot

Co-op Insurance, one of the country’s leading general insurance providers, is trialling the UK’s first ever car insurance Chatbot. Available now, the Co-op Insurance Chatbot gives users a sneak peek into how much they could expect to pay for their car insurance in as little as 30 seconds*, before completing the full quote on the Co-op Insurance website. Continue reading Co-op Insurance trials UK’s first car insurance Chatbot

dinCloud’s New Virtual Robot Improves Quality Assurance and Customer Experience in SAP, Salesforce, Sage, and Microsoft Dynamics

dinCloud announced the availability of a full-service virtual robot. Dubbed “James”, the virtual robot runs in the cloud, as a service, and requires no coding or configuration by customers. James will help organizations deliver a better customer experience to employees and customers. Continue reading dinCloud’s New Virtual Robot Improves Quality Assurance and Customer Experience in SAP, Salesforce, Sage, and Microsoft Dynamics

TfL launches new social media ‘TravelBot’

PRESS RELEASE: Transport for London (TfL) has launched the next generation in customer service technology with its first ever ‘TravelBot’. The new social media tool, which is powered by artificial intelligence, can “chat” with customers using Messenger and instantly tell them when their bus is due to arrive, provide service updates and Tube maps. The TravelBot can also link direct to a customer service agent, making customer service queries easier than ever. Continue reading TfL launches new social media ‘TravelBot’

UPS Revs Up Customer Experience, Integrates Chatbot With UPS My Choice

PRESS RELEASE: UPS said it has integrated its customer-facing chatbot with UPS My Choice®, allowing customers to obtain information about their incoming packages and recent deliveries without providing a tracking number. UPS is the first U.S. package delivery company to offer a chatbot experience specifically designed for authenticated users. The chatbot enables a customer to log in to their UPS My Choice Account. Continue reading UPS Revs Up Customer Experience, Integrates Chatbot With UPS My Choice