Category Archives: Technology

CallMiner Advances Industry-Leading Conversation Intelligence Platform with New Real-Time Analytics Capabilities

CallMiner, the leading provider of conversation intelligence to drive business performance improvement, announced new functionality in its real-time agent guidance product, RealTime. Continue reading CallMiner Advances Industry-Leading Conversation Intelligence Platform with New Real-Time Analytics Capabilities →

Avaya, a global leader in customer experience solutions to enhance and simplify communications and collaboration, announced its reimagined professional services: Avaya Customer Experience Services (ACES), formerly Avaya Professional Services (APS). Continue reading Avaya Unveils Reimagined Professional Services, Prioritizing AI, Cloud, and Digital Transformation through Avaya Customer Experience Services (ACES) →

Cogito, the leader in real-time coaching and guidance for the enterprise, announced a new twist on generative AI applications combined with real-time supervisor alerts, empowering frontline leaders to proactively address operational challenges, improve quality, and enhance both the agent and customer experiences in the moment. Continue reading Cogito Introduces Real-Time Supervisor Alerts and Generative AI-Driven Smart Summaries for Agents →

Avaya, a global leader in customer experience solutions, is helping organizations around the world to future-proof their communications with Avaya Enterprise Cloud. Continue reading Avaya Enterprise Cloud Enables Global Organizations to Future-Proof Communications →

Alvaria announced an expanded partnership with Avaya, a leading provider of customer experience solutions, to further strengthen the Avaya cloud portfolio with state-of-the-art outreach capabilities. Continue reading Avaya and Alvaria Partner to Empower Proactive Customer Experience Transformations with Advanced Outbound Capabilities →

KMS Lighthouse, a global leader in knowledge management, announced its partnership with Foundever™, a global leader in the CX industry, combining its best-in-class knowledge management technology and 30 years’ worth of strategic expertise implementing superior customer and agent experiences with Foundever to deliver end-to-end knowledge management for large enterprises. Continue reading KMS Lighthouse and Foundever™ Enter Strategic Partnership to Deliver SaaS Enterprise Knowledge Management for Contact Centres →