Verint® will demonstrate its Open Contact Center as a Service (CCaaS) platform at Engage 2023 customer conference, the industry’s premier customer engagement event in Las Vegas. Continue reading Verint Launches Open CCaaS Platform Offering Freedom and Flexibility to Future Proof the Contact Centre
Category Archives: Technology
Limitless Boosts GigCX to Now Support 100% of Customer Queries
Gig customer service (GigCX) platform Limitless announced the launch of its Secure Access issue resolution functionality. Continue reading Limitless Boosts GigCX to Now Support 100% of Customer Queries
EdgeTier raises €6m in Series A round led by Smedvig Capital
EdgeTier, who help customer contact centres improve customer experience using AI, announces that it has raised €6 million in Series A funding in a round led by Smedvig Capital, with participation from Episode 1 and Act Venture Capital. Continue reading EdgeTier raises €6m in Series A round led by Smedvig Capital
ServiceNow introduces Now Assist for Virtual Agent
ServiceNow, the leading digital workflow company making the world work better for everyone, announced its newest generative AI solution, Now Assist for Virtual Agent, designed to create truly conversational experiences for more intelligent self‑service. Continue reading ServiceNow introduces Now Assist for Virtual Agent
Qualtrics and Bain & Company Introduce Early Access to NPS® Outer Loop, an End-to-End Way to Manage Customer Experience Enhancement Opportunities
Qualtrics and Bain & Company, creators of Net Promoter Score® and Net Promoter SystemSM, announced the NPS® Outer Loop powered by Qualtrics for early access customers. Continue reading Qualtrics and Bain & Company Introduce Early Access to NPS® Outer Loop, an End-to-End Way to Manage Customer Experience Enhancement Opportunities
Evolve IP Unveils Enhanced Contact Centre As A Service Solution As Omnichannel Focus Accelerates
Evolve IP has added a powerful new contact centre solution to its integrated collaboration services mix – as demand intensifies for a more centralised omnichannel customer experience across the EMEA region. Continue reading Evolve IP Unveils Enhanced Contact Centre As A Service Solution As Omnichannel Focus Accelerates