New research from gig customer experience (GigCX) platform Limitless has revealed that 83% of customer service managers have already added – or plan to add – GigCX talent to CX operations within the next two years. Continue reading 83% of Customer Service Managers Have Added, or Plan to Add, GigCX Talent in the Next Two Years
Tag Archives: Limitless
Limitless Appoints Iain Regan as Chief Customer Officer
Gig customer service (GigCX) leader Limitless has appointed Iain Regan as Chief Customer Officer. The appointment will support a growing number of GigCX engagements that are transforming the way customer service is delivered by the world’s largest brands. Continue reading Limitless Appoints Iain Regan as Chief Customer Officer
60% of customer service managers say this will be the “toughest winter yet” as fears of losing customers grow
Sixty percent of customer service managers say it’s going to be “the toughest winter yet” as they worry about losing customers in the run up to the holidays. That’s according to new research from gig customer service (GigCX) platform Limitless, which surveyed 250 customer service leaders in the UK and US to determine whether the industry has reached a ‘tipping point’ amidst recession fears. Continue reading 60% of customer service managers say this will be the “toughest winter yet” as fears of losing customers grow