Gig customer experience (GigCX) platform Limitless released its fourth-annual GigCX report, GigCX Levels Up. Produced by Limitless in partnership with Genesys and Execs In The Know, the report features contributions from customer experience (CX) leaders across several industries, including tech, retail, e-commerce, and marketplaces. Continue reading GigCX ‘Levels Up’ in Limitless’ Fourth-Annual GigCX Report →

New research from gig customer experience (GigCX) platform Limitless has revealed that 83% of customer service managers have already added – or plan to add – GigCX talent to CX operations within the next two years. Continue reading 83% of Customer Service Managers Have Added, or Plan to Add, GigCX Talent in the Next Two Years →

Sixty percent of customer service managers say it’s going to be “the toughest winter yet” as they worry about losing customers in the run up to the holidays. That’s according to new research from gig customer service (GigCX) platform Limitless, which surveyed 250 customer service leaders in the UK and US to determine whether the industry has reached a ‘tipping point’ amidst recession fears. Continue reading 60% of customer service managers say this will be the “toughest winter yet” as fears of losing customers grow →