Business Systems, a leading provider of compliance and customer experience solutions has been named as a supplier on Crown Commercial Service’s (CCS) Network Services 3 framework (RM6116) for Communication Platform as a Service, Contact Centre Services, and Inbound Telephony Services. Continue reading Business Systems Named As Supplier On Crown Commercial Service’s Network Services 3 Framework
Category Archives: Technology
Cogito Partners with Medallia
Cogito, the leader in real-time coaching and guidance for the enterprise, announced a partnership with Medallia to deliver significant improvements in enterprise contact centre experiences for both customers and agents. Continue reading Cogito Partners with Medallia
NICE Named as a Top Provider by Constellation ShortList™ for Contact Center as a Service 2023
NICE announced that NICE has been recognized by Constellation Research in its latest Constellation ShortList™ for Contact Center as a Service for 2023. Continue reading NICE Named as a Top Provider by Constellation ShortList™ for Contact Center as a Service 2023
Gryph Compliance Now Available on NICE CXone
Gryphon.ai announced its Gryph automated compliance and collections solution is now integrated with NICE CXone. Continue reading Gryph Compliance Now Available on NICE CXone
Business Systems Awarded ‘Service Partner of the Year’ by Longstanding Partners NICE
Business Systems, a leading provider of compliance and customer experience solutions has been awarded the title of ‘Service Partner of the Year’ by its valued partners, NICE. Continue reading Business Systems Awarded ‘Service Partner of the Year’ by Longstanding Partners NICE
ASAPP Launches CoachingAI
ASAPP, the Generative AI company for contact centres, introduced CoachingAI, a new product that automates the quality evaluation for 100% of contact centre interactions, enabling supervisors and quality analysts to spend more time coaching their agents and less time evaluating them. Continue reading ASAPP Launches CoachingAI