Sabio Group has launched a new solution aimed at fuelling an organisation’s digital transformation strategy by surfacing actionable insights from customer interactions. Continue reading Sabio Group Unveils New Interaction Analytics Solution Aimed at Fuelling Digital Transformation
Category Archives: Technology
Genesys Extends Beyond the Contact Centre with New AI-Powered Employee Experience Solution
Genesys® announced the Genesys Cloud EX™ solution, a new product to engage, motivate and empower employees within the contact centre and beyond. Continue reading Genesys Extends Beyond the Contact Centre with New AI-Powered Employee Experience Solution
Simplr Launches Cognitive Paths, the Safeguard for Using ChatGPT in Customer Service
Simplr, a bot-first CX outsourcing solution that offers automation and human agents, announced a major infusion of generative AI into its platform alongside comprehensive safeguards called Cognitive Paths to ensure safe and secure use of the new technology. Continue reading Simplr Launches Cognitive Paths, the Safeguard for Using ChatGPT in Customer Service
Riverbed Launches Aternity Sentiment to Deliver the Most Comprehensive Digital Employee Experience (DEX) Solution
Riverbed, the leader in unified observability, announced the launch of Aternity Sentiment. The addition of Sentiment to Alluvio Aternity™ optimizes the digital experience by correlating employee sentiment to application and device performance, enabling organizations to pinpoint user experience issues and take prescriptive, targeted actions that increase productivity and employee satisfaction, service quality and business performance. Continue reading Riverbed Launches Aternity Sentiment to Deliver the Most Comprehensive Digital Employee Experience (DEX) Solution
Puzzel reigns as Frost & Sullivan’s most innovative European provider on the 2023 Cloud Contact Center Radar
Puzzel has been recognised as the most innovative European-founded CCaaS provider in Frost & Sullivan’s 2023 European Cloud Contact Center Frost Radar. Continue reading Puzzel reigns as Frost & Sullivan’s most innovative European provider on the 2023 Cloud Contact Center Radar
Zendesk announces powerful AI designed exclusively for intelligent CX
Zendesk has introduced Zendesk AI, an intelligence layer that makes personalized, efficient and more empathetic customer experiences (CX) accessible for all companies. Continue reading Zendesk announces powerful AI designed exclusively for intelligent CX