eGain, the leading knowledge platform for customer engagement, announced a partnership with Talkdesk®, a global cloud contact centre leader for enterprises of all sizes, to help businesses modernize customer service with the power of AI-infused knowledge management and rich digital capabilities. Continue reading eGain partners with Talkdesk to modernize customer service
Category Archives: Technology
UserTesting’s Latest Product Updates Help Organizations Better Collaborate
UserTesting, a leader in experience research and insights, announced product updates to the UserTestingⓇ Human Insight Platform, the UserZoom UX Research Platform, and the EnjoyHQ Platform that make capturing and sharing insights easier and more actionable–helping to boost an organization’s shared understanding of its customers for more informed decision-making. Continue reading UserTesting’s Latest Product Updates Help Organizations Better Collaborate
Minerva CQ Turns up the Dial on Text Analytics with Integration to Luminoso’s Daylight™
Minerva CQ and Luminoso Technologies, announced the availability of Luminoso’s AI-driven text analytics solution, Daylight™, on Minerva CQ’s real-time agent assist platform. Continue reading Minerva CQ Turns up the Dial on Text Analytics with Integration to Luminoso’s Daylight™
Vonage Protection Suite to Provide End-to-End Communications Security
Vonage, a global leader in cloud communications helping businesses accelerate their digital transformation, has launched the Vonage Protection Suite. Continue reading Vonage Protection Suite to Provide End-to-End Communications Security
SupportLogic Introduces First Set of Generative AI-Powered Features to Elevate the Agent Experience
SupportLogic, the world’s first Support Experience (SX™) management platform, begins the rollout of its first two generative AI features for Agent SX customers. Continue reading SupportLogic Introduces First Set of Generative AI-Powered Features to Elevate the Agent Experience
Qualtrics Launches XM/os2: The Next Generation of The Qualtrics Platform Fully Enabled With AI
Qualtrics, the leader and creator of the experience management (XM) category, announced XM/os2, the next generation of the Qualtrics platform, fully enabled with artificial intelligence (AI) to help organizations act with empathy and create more relevant and meaningful experiences. Continue reading Qualtrics Launches XM/os2: The Next Generation of The Qualtrics Platform Fully Enabled With AI