LivePerson, a global leader in Conversational AI, announced the debut of Bella AI, a first-of-its-kind AI assistant platform that anyone can use to create their own AI in minutes — for their business, their own personal use, or whatever they need. Continue reading LivePerson Launches Bella AI
Category Archives: Technology
Virsae and Hammer announce unrivaled CX assurance capabilities for Contact Centres
The increasing complexity of today’s cloud contact centre and hybrid work environments has created a growing market need for greater visibility across multiple systems, devices and customer touchpoints. Virsae and Hammer have responded to this need, combining their strengths to provide a 360-degree view of customer and agent experience. Continue reading Virsae and Hammer announce unrivaled CX assurance capabilities for Contact Centres
TTEC Digital introduces WFM Adapter for Microsoft Dynamics 365 Customer Service
TTEC, one of the largest global CX technology and services innovators for end-to-end digital CX solutions, announced that TTEC Digital has introduced Workforce Management (WFM) Adapter for Microsoft Dynamics 365 Customer Service, providing real-time visibility into workforce performance. Continue reading TTEC Digital introduces WFM Adapter for Microsoft Dynamics 365 Customer Service
Intermedia Cloud Communications Continues to Enhance Contact Center Efficiency and Performance with the Introduction of AI Interaction Summary
Intermedia Cloud Communications announced the launch of Intermedia Artificial Intelligence (AI) Interaction Summary, its latest solution to incorporate transformative AI technology. Continue reading Intermedia Cloud Communications Continues to Enhance Contact Center Efficiency and Performance with the Introduction of AI Interaction Summary
Cirrus expands partnership with conversation intelligence firm to enhance CX delivery
Cirrus, the leader in contact centre as a service(CCaaS), announces an expansion of its partnership with conversation intelligence provider, CallMiner. Continue reading Cirrus expands partnership with conversation intelligence firm to enhance CX delivery
Avaya Enters Next Chapter of Accelerated Growth and Innovation
Avaya Holdings Corp. (“Avaya” or the “Company”), a global leader in customer experience solutions, announced that it has successfully completed its financial restructuring and emerged from the Chapter 11 process with a growth-oriented capital structure that includes approximately $650 million in liquidity and a net leverage ratio of less than 1x. Continue reading Avaya Enters Next Chapter of Accelerated Growth and Innovation