Hammer, the global leader in end-to-end contact centre testing and CX assurance, announced the launch of its newest software solution: Hammer Edge. Continue reading Hammer launches Hammer Edge to extend agent experience management to remote workers and cloud services
Tag Archives: Hammer
Hammer Google Dialogflow Transformer unlocks transformative potential of Google AI Contact Center
Hammer, a global leader in end-to-end contact centre testing and CX assurance solutions, announced it has added Hammer Google Dialogflow Transformer to its suite of self-service testing solutions. Continue reading Hammer Google Dialogflow Transformer unlocks transformative potential of Google AI Contact Center
Hammer and Servion Announce Strategic Partnership to Accelerate Deployment of End-to-end CX Assurance for Omnichannel Contact Centres
Hammer, the leading global provider of end-to-end contact centre testing and CX assurance solutions, has announced a strategic partnership with Servion, a leading contact centre and CX solutions provider, to speed up the deployment of superior solutions that address the complexity of modern contact centre environments. Continue reading Hammer and Servion Announce Strategic Partnership to Accelerate Deployment of End-to-end CX Assurance for Omnichannel Contact Centres
Virsae and Hammer announce unrivaled CX assurance capabilities for Contact Centres
The increasing complexity of today’s cloud contact centre and hybrid work environments has created a growing market need for greater visibility across multiple systems, devices and customer touchpoints. Virsae and Hammer have responded to this need, combining their strengths to provide a 360-degree view of customer and agent experience. Continue reading Virsae and Hammer announce unrivaled CX assurance capabilities for Contact Centres
New Hammer contact centre testing capabilities pinpoint CX failures at scale
Hammer, a global leader in end-to-end contact centre testing and CX assurance solutions, announced new capabilities for its VoiceWatch automated CX quality testing and monitoring platform. Continue reading New Hammer contact centre testing capabilities pinpoint CX failures at scale
HammerRTC for Amazon Connect Now Available
Hammer, a global leader in end-to-end testing and assurance solutions, announced the release of HammerRTC for Amazon Connect, the self-service, cloud-based contact centre solution from AWS. Continue reading HammerRTC for Amazon Connect Now Available