The increasing complexity of today’s cloud contact centre and hybrid work environments has created a growing market need for greater visibility across multiple systems, devices and customer touchpoints. Virsae and Hammer have responded to this need, combining their strengths to provide a 360-degree view of customer and agent experience. Continue reading Virsae and Hammer announce unrivaled CX assurance capabilities for Contact Centres
Tag Archives: Hammer
New Hammer contact centre testing capabilities pinpoint CX failures at scale
Hammer, a global leader in end-to-end contact centre testing and CX assurance solutions, announced new capabilities for its VoiceWatch automated CX quality testing and monitoring platform. Continue reading New Hammer contact centre testing capabilities pinpoint CX failures at scale
HammerRTC for Amazon Connect Now Available
Hammer, a global leader in end-to-end testing and assurance solutions, announced the release of HammerRTC for Amazon Connect, the self-service, cloud-based contact centre solution from AWS. Continue reading HammerRTC for Amazon Connect Now Available
UK contact centres close to breaking point according to new global survey
UK contact centres are struggling to deliver much-needed CX innovation while battling against rising contact volumes, agent attrition and customer churn, according to a new survey of 1000 contact centre leaders in the US, UK and Australia from Censuswide. Continue reading UK contact centres close to breaking point according to new global survey