3CLogic, the leading AI-powered contact centre platform purpose-built for ServiceNow, the AI platform for business transformation, announced a new partnership that will leverage 3CLogic’s robust Communication Platform as a Service (CPaaS), and Contact Center as a Service (CCaaS) infrastructure to complement ServiceNow’s AI Experience, specifically AI Voice Agents. Continue reading 3CLogic Revolutionizes Voice-Enabled Customer Service with ServiceNow
Category Archives: Technology
ArvatoConnect partners with Zoom to join forces to rewrite the cost equation for UK customer service reshoring
ArvatoConnect is bringing customer service jobs and innovation back to the UK through an AI partnership with Zoom Communications, Inc., in a move that could reshape the economics of onshoring. Continue reading ArvatoConnect partners with Zoom to join forces to rewrite the cost equation for UK customer service reshoring
IPI’s Pauseable now available on AWS Marketplace
IPI, the Contact Centre specialist and solutions provider, announced that Pauseable, IPI’s automated pause-and-resume compliance product, is now available on AWS Marketplace – Amazon’s digital storefront for managed solutions from AWS Partners. Continue reading IPI’s Pauseable now available on AWS Marketplace
Sprinklr and SAMY Strategic Alliance Unleashes Next-Gen CX Solutions for Global Brands
Sprinklr, the unified customer experience management (Unified-CXM) platform for modern enterprises, announced an expanded global strategic partnership with SAMY, a leading 1,000+ strong social-first agency integrating intelligence, creativity, and technology. Continue reading Sprinklr and SAMY Strategic Alliance Unleashes Next-Gen CX Solutions for Global Brands
Quiq Advances Contact Centre Quality Management with New Agentic AI Analyst
Quiq, the leader in enterprise-grade agentic AI for CX innovation, announced agentic AI powered Quality Management. Aptly named Conversation Analyst, this powerful agentic AI solution analyses every AI and human agent conversation across voice, web chat, SMS, and other asynchronous messaging platforms, like Apple Messages for Business and WhatsApp. Continue reading Quiq Advances Contact Centre Quality Management with New Agentic AI Analyst
Pindrop Partners with BT to Strengthen Enterprise Call Security Across the UK
Pindrop, a global leader in authentication and fraud detection, announced a strategic partnership with BT, one of the world’s leading communications service providers, to bring cutting-edge voice security solutions to BT Group’s enterprise customers across the UK. Continue reading Pindrop Partners with BT to Strengthen Enterprise Call Security Across the UK