Contact centres using real time AI-guided workflows are resolving issues faster, reducing after-call work, and delivering more consistent customer experiences. Continue reading 8×8 Smart Assist Helps Contact Centres Resolve Faster, Deliver More Consistent CX, and Increase Agent Satisfaction
Category Archives: Technology
NiCE Unveils The Agentic AI CX Frontline Report, Delivering First Quantifiable Evidence of AI-First CX at Scale
NiCE announced the release of The Agentic AI CX Frontline, a new research report that provides the industry’s first data-backed look at how large enterprises are deploying Agentic AI in production and realizing measurable business outcomes, including double-digit reductions in cost per contact, containment rates exceeding 80%, and CSAT gains of up to 20%. Continue reading NiCE Unveils The Agentic AI CX Frontline Report, Delivering First Quantifiable Evidence of AI-First CX at Scale
New Upland BA Insight Platform Delivers Integrated AI Search Experiences for Enterprises
Upland Software, Inc., a leader in AI-powered knowledge and content management software, announced the Upland BA Insight Platform, reflecting a strategic investment in AI innovation. Continue reading New Upland BA Insight Platform Delivers Integrated AI Search Experiences for Enterprises
Omilia Unveils the World’s First Enterprise-Grade Self-Learning Agentic CX Platform
Omilia, the global leader in Agentic CX, announced the launch of Omilia Self-Learning Agentic CX, the industry’s first enterprise-grade, self-learning Agentic CX platform designed to autonomously understand, improve, and optimize customer conversations across voice and digital channels. Continue reading Omilia Unveils the World’s First Enterprise-Grade Self-Learning Agentic CX Platform
Eckoh Partners With boost.ai to Deliver Unmatched Innovation, Performance and Security in Conversational AI
Eckoh, the global leader in secure customer engagement for human and AI agents, is proud to announce a groundbreaking partnership with boost.ai, a trusted leader in AI-powered customer experience solutions. Continue reading Eckoh Partners With boost.ai to Deliver Unmatched Innovation, Performance and Security in Conversational AI
Kore.ai Secures Strategic Growth Investment from AllianceBernstein to Scale the Next Phase of Agentic Enterprise AI
Kore.ai, a global leader in enterprise AI and agentic solutions, announced a strategic growth investment led by AllianceBernstein Private Credit Investors, with continued participation from existing investors Vistara Growth, Beedie Capital and Sweetwater Private Equity. Continue reading Kore.ai Secures Strategic Growth Investment from AllianceBernstein to Scale the Next Phase of Agentic Enterprise AI