Glassbox, a leading provider of digital experience analytics for financial institutions, announced the launch of Glassbox Accessibility, a breakthrough solution that empowers organizations to identify, prioritize, and resolve accessibility issues to create truly inclusive customer experiences. Continue reading Glassbox Unveils Industry’s First Real-Time Accessibility Solution Focusing on Inclusive CX
Category Archives: Technology
PolyAI launches agentic AI team to drive CX insights and growth
PolyAI announced the launch of three new agentic AI roles — QA Agents, Analyst Agents, and Builder Agents — expanding its platform beyond front-line automation to create an always-on, always-improving team for the contact centre. Continue reading PolyAI launches agentic AI team to drive CX insights and growth
Volkswagen Group UK announces updated CX partnership with Medallia and Ipsos
Medallia, the global leader in customer and employee experience, along with Ipsos, one of the world’s leading market research companies, has announced the next step in its partnership with Volkswagen Group UK (VWG UK), a wholly owned subsidiary of Volkswagen (VW) Group. Continue reading Volkswagen Group UK announces updated CX partnership with Medallia and Ipsos
Agentic AI Customer Service StartUp Clarity raises $12M with Prosus Ventures, and OpenAI and Google Angels
Clarity, an AI-powered customer-experience and voice-of-customer (VoC) platform for highly regulated industries, has raised $12 million in new funding. Continue reading Agentic AI Customer Service StartUp Clarity raises $12M with Prosus Ventures, and OpenAI and Google Angels
Calabrio Unveils Workforce Intelligence – a suite of solutions for the AI era
Calabrio, the workforce and conversation intelligence company, announced its Workforce Intelligence solution at its annual Calabrio Customer Connect (C3) event, offering AI-powered workforce management (WFM) that humanises the customer experience. Continue reading Calabrio Unveils Workforce Intelligence – a suite of solutions for the AI era
Genesys Launches AI Agents with Greater Autonomy to Drive Enterprise-Wide CX Orchestration
At Xperience 2025, Genesys®, a global cloud leader in AI-Powered Experience Orchestration, unveiled advanced agentic AI agents for the Genesys Cloud™ platform to help organisations orchestrate customer and employee experiences across enterprise platforms and teams. Continue reading Genesys Launches AI Agents with Greater Autonomy to Drive Enterprise-Wide CX Orchestration