NICE announced a new strategic collaboration agreement (SCA) with Amazon Web Services (AWS), to transform how businesses deliver customer service through tightly integrated AI, cloud, and automation technologies. Continue reading NICE Signs Strategic Collaboration Agreement with AWS To Accelerate End-To-End Customer Service Automation at Scale
Category Archives: Technology
Vonage Fuels Entrepreneurial Innovation with Robust Enablement of Next-Gen APIs
Vonage, a global leader in cloud communications helping businesses accelerate their digital transformation and a part of Ericsson, has announced a redesigned Vonage Startup Program. Continue reading Vonage Fuels Entrepreneurial Innovation with Robust Enablement of Next-Gen APIs
Dialpad Announces a Vision of Pre-Emptive Customer Service With Agentic Ai and Enterprise Platform Enhancements
Dialpad, Inc., the leading Ai-powered communications intelligence platform, announced its strategic vision for agentic Ai, alongside significant platform enhancements that deliver immediate business value through real-time intelligence capabilities. Continue reading Dialpad Announces a Vision of Pre-Emptive Customer Service With Agentic Ai and Enterprise Platform Enhancements
SoundHound’s Amelia 7.0 Platform Delivers Agentic AI With Category Leading Voice Technology
SoundHound AI, Inc., a global leader in voice artificial intelligence, revealed that the latest version of its industry leading Amelia Platform allows businesses to harness the power of full, voice-enabled Agentic AI. Continue reading SoundHound’s Amelia 7.0 Platform Delivers Agentic AI With Category Leading Voice Technology
NICE and ServiceNow Announce Strategic Partnership to Deliver AI-Powered Customer Service Fulfilment Across the Enterprise
NICE announced at ServiceNow’s annual customer and partner event, Knowledge 2025, a strategic partnership with ServiceNow, the AI platform for business transformation, to deliver end-to-end, fully automated customer service fulfilment. Continue reading NICE and ServiceNow Announce Strategic Partnership to Deliver AI-Powered Customer Service Fulfilment Across the Enterprise
Parloa Raises $120M Series C to Reinvent Customer Service with Agentic AI
Parloa, an innovator in Agentic AI for customer experience, announced it has secured $120 million in Series C funding, bringing the company’s valuation to $1 billion. Durable Capital Partners, Altimeter Capital, and General Catalyst are leading this round with participation from EQT Ventures, RPT Capital, Senovo, and Mosaic Ventures. Continue reading Parloa Raises $120M Series C to Reinvent Customer Service with Agentic AI