Mosaicx, a pioneer in customer experience, announced the launch of the next era of its Engage product. The company will demo the next-generation AI-native platform at Customer Contact Week (CCW) in Las Vegas from June 9-12. Continue reading Mosaicx Unveils AI-Native CX Platform at CCW Las Vegas
Category Archives: Technology
Graia Launches New Era of Customer Support Where AI Listens, Understands and Responds with Empathy
Three successful technology companies operating under the BOSQAR INVEST family of businesses – Bulb Technologies, Geomant and Buzzeasy – announced the launch of a proprietary Agentic CCaaS and GenAI platform under the brand name Graia. Continue reading Graia Launches New Era of Customer Support Where AI Listens, Understands and Responds with Empathy
IPI signs new partnership with QPC
IPI, the Contact Centre specialist and solutions provider, announced that it has signed QPC, a provider of innovative services and solutions for Contact Centres, as a partner. Continue reading IPI signs new partnership with QPC
Firstsource and Sanas partner to redefine customer conversations with AI
Firstsource Solutions Limited, a leading global provider of transformational solutions and services and an RP-Sanjiv Goenka Group company, has partnered with Sanas, provider of the world’s first real-time speech understanding platform, to enable next-level customer conversations powered by AI. Continue reading Firstsource and Sanas partner to redefine customer conversations with AI
Medallia named a leader in employee experience management platforms by independent research firm
Medallia, the global leader in customer and employee experience, announced that it has been named a Leader in The Forrester Wave™: Employee Experience Management Platforms, Q2 2025, which evaluated 12 providers based on 23 criteria. Continue reading Medallia named a leader in employee experience management platforms by independent research firm
TaskUs Accelerates Agentic AI-Powered CX with Strategic Partnerships with Decagon and Regal
TaskUs, Inc., a leading provider of outsourced digital services and next-generation customer experience to the world’s most innovative companies, announced strategic partnerships with Decagon and Regal. Continue reading TaskUs Accelerates Agentic AI-Powered CX with Strategic Partnerships with Decagon and Regal