Mitel®, a global leader in business communications, and Talkative, an innovative provider of AI customer service solutions, announced an expanded partnership that will bring leading generative AI (GenAI) tools to Mitel’s contact centre solutions designed to help organizations simplify daily workflows and elevate the customer experience. Continue reading Mitel Strengthens Partnership with Talkative
Category Archives: Technology
8×8 Delivers Latest AI Advancements and Customer Engagement Capabilities to Cloud CX Platform
8×8, a leading business communications, CX, and Communications Platform as a Service provider, announced recent innovations and enhancements to the 8×8 cloud platform. Continue reading 8×8 Delivers Latest AI Advancements and Customer Engagement Capabilities to Cloud CX Platform
NICE Launches CXone Mpower SmartSpeak, Eliminating Language Barriers in Real-Time for Exceptional Global CX
NICE announced the launch of CXone Mpower SmartSpeak, an innovative AI-powered solution designed to break down language barriers and enable effortless global communication for businesses. Continue reading NICE Launches CXone Mpower SmartSpeak, Eliminating Language Barriers in Real-Time for Exceptional Global CX
Business Systems and Teneo.ai Announce Strategic Partnership
Business Systems, a leader in CX and contact centre solutions, and Teneo.ai, a cutting-edge, vendor-agnostic conversational AI orchestration provider, announced a strategic partnership to revolutionise contact centres with Voice Automation and Generative AI. Continue reading Business Systems and Teneo.ai Announce Strategic Partnership
Regal Secures $40M to Reimagine Contact Centres With AI Agents
Regal, the most customer-centric contact centre software, announced the completion of a $40 million funding round to accelerate the rollout of its ground-breaking AI Phone Agents for contact centres. Regal has now raised $83M in total. Continue reading Regal Secures $40M to Reimagine Contact Centres With AI Agents
C3 AI Awarded Patent for AI Agents
C3 AI, the leading Enterprise AI software provider, announced the issuance of a new U.S. patent (US 12,111,859) for its advanced AI agent generative AI technology. This patent reinforces C3 AI’s commitment to innovation and its leadership in generative AI. Continue reading C3 AI Awarded Patent for AI Agents