Category Archives: Technology

Partnerships

Capgemini expands strategic partnership with Google Cloud to revolutionize CX across industries with agentic AI

Capgemini announced a strategic agentic AI initiative with Google Cloud to transform customer experience (CX) into a key value driver for clients. Building on its existing partnership, Capgemini will create industry-specific agentic AI solutions designed to handle customer requests across all communication channels (web, social, phone etc.) and improve employee productivity. Continue reading Capgemini expands strategic partnership with Google Cloud to revolutionize CX across industries with agentic AI →

Technology

Intermedia Introduces AI Agent Assist to Supercharge Agent Productivity and Customer Engagement

Intermedia Cloud Communications, a global leader in AI-powered cloud communications, collaboration, and customer engagement solutions, announced the launch of AI Agent Assist, a new feature within the Intermedia Intelligent Contact Center that helps agents engage more effectively before, during, and after every customer interaction. Continue reading Intermedia Introduces AI Agent Assist to Supercharge Agent Productivity and Customer Engagement →

Technology

Google Cloud and Verizon Drive Customer Experience Improvements for Verizon Customers with Gemini Integration

Google Cloud announced the impactful results of its collaboration with Verizon, showcasing how the integration of Google Cloud’s generative AI (gen AI) technology – including the Vertex AI platform, Gemini models, and Customer Engagement Suite – is significantly transforming Verizon’s frontline operations. Continue reading Google Cloud and Verizon Drive Customer Experience Improvements for Verizon Customers with Gemini Integration →

Technology

Aircall Unveils AI Voice Agent to Help Growing Businesses Handle Calls 24/7

In today’s fast-paced business landscape, every missed call is a missed opportunity. Aircall, the customer communications and intelligence platform trusted by over 20,000 growing businesses, announces the launch of AI Voice Agent, an intelligent, always-on virtual assistant that ensures businesses never miss a call again. Continue reading Aircall Unveils AI Voice Agent to Help Growing Businesses Handle Calls 24/7 →