NICE announced the launch of CXone Mpower Orchestrator, the only solution that delivers true end-to-end automation for customer service by unifying all touchpoints, including virtual agents, live agents and back-office workflows, on a single AI platform. Continue reading NICE launches CXone Mpower Orchestrator to deliver the first true end-to-end AI automation in CX
Category Archives: Technology
Talkdesk After Hours Serves up Customer and Agent Happiness by Extending Sales and Service Beyond Regular Business Hours
Talkdesk®, a global provider of AI-powered CX technology that serves enterprises of all sizes, is helping organizations extend sales and service to customers beyond traditional business operating hours. Continue reading Talkdesk After Hours Serves up Customer and Agent Happiness by Extending Sales and Service Beyond Regular Business Hours
Boomi Launches AI Studio Delivering Comprehensive AI Agent Control
Boomi, the intelligent integration and automation leader, announced the launch of Boomi AI Studio, a secure AI management solution that allows organizations to design, govern, and orchestrate AI agents at scale. Continue reading Boomi Launches AI Studio Delivering Comprehensive AI Agent Control
Vonage joins forces with SAP to deliver agentic AI-driven experiences for enterprises
Vonage, a global leader in cloud communications helping businesses accelerate their digital transformation and a part of Ericsson, announced an expanded collaboration with SAP to help bring agentic AI-driven experiences to enterprises worldwide. Continue reading Vonage joins forces with SAP to deliver agentic AI-driven experiences for enterprises
Talkdesk AI Agents for Healthcare transforms patient and member experience with Agentic AI
Talkdesk®, Inc., a global provider of AI-powered CX technology that serves enterprises of all sizes, is helping healthcare organizations effortlessly deliver a new level of integrated self-service to autonomously address and resolve consumer requests and personalize patient experience without live agent assistance. Continue reading Talkdesk AI Agents for Healthcare transforms patient and member experience with Agentic AI
ServiceNow Introduces AI Agents Built for the Telecom Industry
ServiceNow, the AI platform for business transformation, announced the introduction of AI agents for the telecom industry. The AI agents were built with NVIDIA AI Enterprise software and the AI platform, NVIDIA DGX Cloud. Continue reading ServiceNow Introduces AI Agents Built for the Telecom Industry