Parloa, a leader in AI-powered automation for customer service, is making its biggest technological and innovative leap yet with the launch of its AI Agent Management Platform (AMP). Continue reading Parloa Ditches the Script with Industry-First GenAI Contact Centre Agents
Category Archives: Technology
ServiceNow to unlock 24/7 productivity at massive scale with AI agents
ServiceNow, the AI platform for business transformation, announced its plans to integrate Agentic AI into the ServiceNow platform and unlock 24/7 productivity at massive scale across use cases including IT, customer service, procurement, HR, software development, and more. Continue reading ServiceNow to unlock 24/7 productivity at massive scale with AI agents
Yext Social: A New AI-Powered Standard in Local Social Engagement
Yext, the leading digital presence platform for multi-location brands, announced the launch of Yext Social, a cutting-edge AI-powered social media management solution that transforms how brands manage local customer engagement at scale globally. Continue reading Yext Social: A New AI-Powered Standard in Local Social Engagement
Vonage Joins Forces with SAP to Accelerate Digital Transformation with Communications and Network APIs
Vonage, a global leader in cloud communications helping businesses accelerate their digital transformation and a part of Ericsson, announced a new collaboration with SAP SE focused on exploring generative AI and NextGen use cases using Vonage’s Application Programming Interface (API) platform and SAP Business AI. Continue reading Vonage Joins Forces with SAP to Accelerate Digital Transformation with Communications and Network APIs
Alvaria’s workforce enterprise suite becomes Aspect
Alvaria, a pioneer in workforce management and contact centre customer experience technology, servicing large global enterprises and rapidly growing consumer brands, announced the rebirth of Aspect in response to accelerated company growth and a demand for more complex tools to support hybrid, remote and in-person workforces. Continue reading Alvaria’s workforce enterprise suite becomes Aspect
Calabrio Introduces All-in-One Compliance Recording Solution for Webex Calling
Calabrio, the workforce performance company, announced the enhancement of its Call Recording capabilities for greater integration with Webex Calling —part of Cisco’s cloud-native, unified communications and collaboration solution. Continue reading Calabrio Introduces All-in-One Compliance Recording Solution for Webex Calling