Pegasystems, the Enterprise Transformation Company™, announced Pega Agent Experience™ – a revolutionary set of new API capabilities in Pega’s market-leading workflow automation and orchestration solution to deliver trustworthy AI agents. Continue reading Pega Agent Experience Powers More Reliable AI Agents Through Trusted Enterprise Workflows
Category Archives: Technology
Zoho Corporation Announces Zia Agents
Zoho Corporation a global technology company, expands the scope of Zia with the announcement of Zia Agents, Agent Studio, and Agent Marketplace. Together, these solutions empower enterprises to access, build, and distribute intelligent, autonomous digital agents across their organizations. Continue reading Zoho Corporation Announces Zia Agents
Lyft using Anthropic’s Claude AI for customer service
Lyft and Anthropic will work together to create new Lyft products that transform the rideshare experience for millions of riders and drivers. Continue reading Lyft using Anthropic’s Claude AI for customer service
Natterbox Revolutionises Customer Engagement with New AI-Powered Omnichannel Digital Solution
Natterbox, a leader in AI-powered communication solutions, announces the launch of its groundbreaking digital platform, Natterbox Digital. Continue reading Natterbox Revolutionises Customer Engagement with New AI-Powered Omnichannel Digital Solution
Capita agrees partnership with GetVocal AI to drive improvements in customer experience for clients
In an exciting move to further enhance its digital capabilities, Capita has announced a partnership with GetVocal AI, a cutting-edge startup specialising in next-generation AI phone agents. Continue reading Capita agrees partnership with GetVocal AI to drive improvements in customer experience for clients
8×8 Drives Customer and Employee Experience with Latest Platform Innovations
8×8, Inc., the industry’s most integrated Platform for CX that combines Contact Centre, Unified Communication, and CPaaS APIs, announced recent enhancements to the 8×8 Platform for CX. Continue reading 8×8 Drives Customer and Employee Experience with Latest Platform Innovations