More than 50% of Banca Transilvania’s Contact Center & Customer Care inquiries are now managed by customers in digital self-service using the visual, interactive BT Visual Help solutions and the BT Visual Call Center platform. Continue reading Banca Transilvania Customers Increasingly Prefer Self-Service
Category Archives: Technology
Capita to transform its customer and citizen experience offerings with Generative AI capability in its contact centres
Capita has unveiled its latest offering, Agent Suite, a Generative AI (Gen AI) tool designed to improve customer service by streamlining and enriching the experience for clients, their customers, citizens and Capita’s own agents. Continue reading Capita to transform its customer and citizen experience offerings with Generative AI capability in its contact centres
Pindrop Secures $100 Million Financing
Pindrop, a global leader in voice authentication and security, announced it has secured $100 million in debt financing from Hercules Capital, Inc. Continue reading Pindrop Secures $100 Million Financing
SurveyMonkey packages top-requested CX tools into an approachable solution for creating better customer experiences
SurveyMonkey, a global leader in online surveys and forms, announced SurveyMonkey for CX, an approachable, all-in-one solution that helps business owners, customer experience pros, and marketers alike listen to customers and improve their experience. Continue reading SurveyMonkey packages top-requested CX tools into an approachable solution for creating better customer experiences
Calabrio and Five9 Join Forces to Modernise Contact Centre Operations
Calabrio, a leading workforce performance company, is excited to announce a next-generation integration with Five9, provider of the Intelligent CX Platform. Continue reading Calabrio and Five9 Join Forces to Modernise Contact Centre Operations
Vonage Launches Intelligent SIP Capabilities
Vonage, a global leader in cloud communications helping businesses accelerate their digital transformation and a part of Ericsson, has announced the launch of intelligent SIP capabilities for SIP Trunking customers. Continue reading Vonage Launches Intelligent SIP Capabilities