Category Archives: Technology

Technology

Telefónica Tech launches Generative AI platform to create customisable virtual assistants

Telefónica Tech continues to take firm steps to expand the use of artificial intelligence in the business world. The technology company has launched the ‘Telefónica Tech GenAI Platform’ to help organisations create customisable virtual assistants capable of solving complex queries, automating repetitive tasks and optimising internal processes through a clear and intuitive interface. Continue reading Telefónica Tech launches Generative AI platform to create customisable virtual assistants →

Partnerships

Alvaria Teams Up with Zoom to Enhance Customer Engagement and Compliance in Contact Centres

Alvaria, a leading provider of compliance-first contact centre software, announces that it has teamed up with Zoom, a global leader in communication technology, to empower contact centres with innovative tools for enhancing customer engagement and operational efficiency. Continue reading Alvaria Teams Up with Zoom to Enhance Customer Engagement and Compliance in Contact Centres →

Partnerships

Qualtrics and SAP Announce New Partnership to Help Organizations Deliver Great Employee Experiences

Qualtrics, the leader in experience management (XM), and SAP announced a new partnership helping organizations bring together the power of SAP SuccessFactors and Qualtrics® XM for Employee Experience™ to improve employee experience, reduce unwanted employee attrition, retain and develop top performers, improve employee engagement, and increase productivity. Continue reading Qualtrics and SAP Announce New Partnership to Help Organizations Deliver Great Employee Experiences →