8×8, Inc., the industry’s most integrated Platform for CX that combines Contact Centre, Unified Communication, and CPaaS APIs, announced recent enhancements to the 8×8 Platform for CX. Continue reading 8×8 Drives Customer and Employee Experience with Latest Platform Innovations
Category Archives: Technology
Telefónica Tech launches Generative AI platform to create customisable virtual assistants
Telefónica Tech continues to take firm steps to expand the use of artificial intelligence in the business world. The technology company has launched the ‘Telefónica Tech GenAI Platform’ to help organisations create customisable virtual assistants capable of solving complex queries, automating repetitive tasks and optimising internal processes through a clear and intuitive interface. Continue reading Telefónica Tech launches Generative AI platform to create customisable virtual assistants
ServiceNow unveils new agentic AI innovations to autonomously solve the most complex enterprise challenges
ServiceNow, the AI platform for business transformation, unveiled a series of new agentic AI innovations to autonomously solve the most complex enterprise challenges. Continue reading ServiceNow unveils new agentic AI innovations to autonomously solve the most complex enterprise challenges
Kore.ai Unveils AI for Process: Transforming Enterprise Business Workflows with Agentic AI
Kore.ai, a global leader in enterprise AI, announced AI for Process, a no-code platform that fundamentally transforms how enterprises automate and optimize knowledge-intensive operations. Continue reading Kore.ai Unveils AI for Process: Transforming Enterprise Business Workflows with Agentic AI
Alvaria Teams Up with Zoom to Enhance Customer Engagement and Compliance in Contact Centres
Alvaria, a leading provider of compliance-first contact centre software, announces that it has teamed up with Zoom, a global leader in communication technology, to empower contact centres with innovative tools for enhancing customer engagement and operational efficiency. Continue reading Alvaria Teams Up with Zoom to Enhance Customer Engagement and Compliance in Contact Centres
Qualtrics and SAP Announce New Partnership to Help Organizations Deliver Great Employee Experiences
Qualtrics, the leader in experience management (XM), and SAP announced a new partnership helping organizations bring together the power of SAP SuccessFactors and Qualtrics® XM for Employee Experience™ to improve employee experience, reduce unwanted employee attrition, retain and develop top performers, improve employee engagement, and increase productivity. Continue reading Qualtrics and SAP Announce New Partnership to Help Organizations Deliver Great Employee Experiences