Calabrio, the workforce performance company, announced it has been recognized as a Contact Center Workforce Software Leader by G2, a globally recognized software marketplace. Calabrio ONE received a record 83 report listings. Continue reading Calabrio is a G2 Contact Center Workforce Leader
Category Archives: Technology
boost.ai Partners with CX Effect to Deliver Hybrid-AI Powered Customer Experiences
boost.ai, a leading conversational AI (CAI) solution provider, announced a new partnership with CX Effect, the only CX-focused Technology Service Distributor (TSD) on the market. Continue reading boost.ai Partners with CX Effect to Deliver Hybrid-AI Powered Customer Experiences
SugarCRM Makes Powerful Sales and Service Generative AI Capabilities Approachable and Accessible to the Midmarket
SugarCRM, provider of the award-winning intelligence-driven sales automation platform, announced new generative AI capabilities to bring the power of greater customer intelligence and improved productivity to sales and service professionals. Continue reading SugarCRM Makes Powerful Sales and Service Generative AI Capabilities Approachable and Accessible to the Midmarket
CallMiner Leverages Generative AI to Enhance Post-Interaction and Real-Time AI Summarisation
CallMiner, the leading provider of conversation intelligence to improve CX, has announced new and enhanced generative AI capabilities to advance post-interaction and real-time AI summarization features in the CallMiner platform. Continue reading CallMiner Leverages Generative AI to Enhance Post-Interaction and Real-Time AI Summarisation
Vodafone’s new Generative AI virtual assistant SuperTOBI now serving customers in multiple countries
Vodafone announced that SuperTOBi, its new customer-focussed Generative AI (GenAI) driven virtual assistant, is being rolled out across Europe. Continue reading Vodafone’s new Generative AI virtual assistant SuperTOBI now serving customers in multiple countries
SS&C Launches Global Contact Center Platform to Enhance Client Engagement
SS&C Technologies Holdings, Inc., announced its new Contact Center platform to help asset management, life and pensions and retirement sectors modernize and elevate the customer experience. Continue reading SS&C Launches Global Contact Center Platform to Enhance Client Engagement