Tata Communications, a leading global communications technology player, announced Kaleyra AI — a future forward, artificial intelligence-powered flagship portfolio that’s set to redefine customer interactions. Continue reading Tata Communications Readies Kaleyra AI
Category Archives: Technology
Kustomer Unveils Game-Changing Tools to Supercharge Internal Workflows and Elevate Customer Support
Kustomer, the leader in AI-powered customer service, announced two powerful new features, Tasks and Skills-Based Routing, designed to enhance internal workflow management and deliver faster, more personalized customer support. Continue reading Kustomer Unveils Game-Changing Tools to Supercharge Internal Workflows and Elevate Customer Support
Agentic Era Gives Birth to a New Branding Paradigm
Amdocs, a leading provider of software and services to communications and media companies, released a global study*, “Rethinking Brand and Customer Experience in the Agentic Era,” commissioned by Amdocs in collaboration with McCann Tech agency and Coleman Parkes, which explores the impact on brand identity as consumers interact with generative AI-based agents (AI agents) for customer care and sales. Continue reading Agentic Era Gives Birth to a New Branding Paradigm
Kore.ai’s ‘AI for Work’ Accelerates AI Adoption and Business Outcomes Across Users, Teams and the Enterprise
Kore.ai, a global leader in advanced AI Agent platform and solutions, announced AI for Work, a comprehensive AI platform designed to break information silos, streamline business workflows, and elevate employee experience. Continue reading Kore.ai’s ‘AI for Work’ Accelerates AI Adoption and Business Outcomes Across Users, Teams and the Enterprise
Verint Announces New and Unique CX/EX Scoring Bot
Verint® announced the addition of a new CX/EX Scoring Bot running in the Verint Open Platform. This unique bot provides critical real-time insights instead of lagging indicators provided by customer and employee surveys. Continue reading Verint Announces New and Unique CX/EX Scoring Bot
Uniphore and Konecta Join Forces to Advance AI in CX and Digital Transformation
Uniphore, a global AI leader with the only end-to-end Enterprise AI architecture that delivers unmatched customer focused solutions, together with Konecta, a global leader in CX and digital services, announced a strategic alliance that will create and accelerate true AI-powered value worldwide. Continue reading Uniphore and Konecta Join Forces to Advance AI in CX and Digital Transformation